What are the responsibilities and job description for the IT Help Desk Support position at Rescue Mission Alliance of Syracuse, NY?
Job Description
Ensign Services is a progressive company that provides service and support to over 350 long-term care facilities and other affiliated entities with over 50,000 employees. We are a unique company with a flat structure that allows our independent affiliates to make decisions that best fit them. Our affiliated entities are located across more than a dozen states, and we are continuing to grow.
What sets Ensign Services apart from other companies is the quality of our most valuable resource - our people. We take our core values of CUSTOMER SECOND, ACCOUNTABILITY, PASSION FOR LEARNING, LOVE ONE ANOTHER, INTELLIGENT RISK TAKING, CELEBRATION, and OWNERSHIP (CAPLICO) seriously and strive to provide a work experience that proves it!
Regular duties and responsibilities will primarily include the following –
Agents are expected to provide a great customer service experience and maintain key performance standards that help drive success.
Preferred Qualifications
We are looking to fill a position on our mid-shift team, working the following hours –
We offer a competitive wage dependent on experience and/or education. Starting range is between $22/hour and $24/hour
Additional Information
Position Type: Regular Full Time Employee
Benefits: Medical, dental, vision, and life insurance, 401(k) with company match, vacation pay, holiday pay, fun and supportive work environment
Location: Salt Lake City, UT (no remote options)
Ensign Services is a progressive company that provides service and support to over 350 long-term care facilities and other affiliated entities with over 50,000 employees. We are a unique company with a flat structure that allows our independent affiliates to make decisions that best fit them. Our affiliated entities are located across more than a dozen states, and we are continuing to grow.
What sets Ensign Services apart from other companies is the quality of our most valuable resource - our people. We take our core values of CUSTOMER SECOND, ACCOUNTABILITY, PASSION FOR LEARNING, LOVE ONE ANOTHER, INTELLIGENT RISK TAKING, CELEBRATION, and OWNERSHIP (CAPLICO) seriously and strive to provide a work experience that proves it!
Regular duties and responsibilities will primarily include the following –
- Troubleshooting remote desktops, laptops, printers, and other hardware peripherals
- Assisting users in resolving issues related to email, data, and productivity applications within a Citrix environment
- Helping users access key clinical and financial applications, including PointClickCare, NetHEalth, and Workday, creating accounts and resetting passwords as needed
- Assisting with other IT support responsibilities as needed
Agents are expected to provide a great customer service experience and maintain key performance standards that help drive success.
Preferred Qualifications
- 1 years of experience providing technical support and troubleshooting computer equipment preferred or comparable education/certifications.
- Good troubleshooting methodologies and basic knowledge of, including but not limited to the following – Windows 10, Office 2013/2016/2019, Citrix fundamentals, Microsoft Exchange and Active Directory, Networking fundamentals and protocols, Information security practices, Computer Devices and Printer/Scanner configuration and support
- Outstanding communication skills, both written and verbal – ability to communicate clearly with end users over the phone and via email
- Ability to be proactive in your day-to-day responsibilities and work with minimal supervision
- Ability to prioritize, multitask and work under time constraints
- Ability to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processes
- Ability to be flexible and adapt to changes in regard to expectations and the organization
- Ability to hold peers accountable for and work as a team to achieve success
- Ability to travel onsite to our office location in Salt Lake, UT
We are looking to fill a position on our mid-shift team, working the following hours –
- Tuesday - Friday 9:00 PM - 7:30 AM MST
We offer a competitive wage dependent on experience and/or education. Starting range is between $22/hour and $24/hour
Additional Information
Position Type: Regular Full Time Employee
Benefits: Medical, dental, vision, and life insurance, 401(k) with company match, vacation pay, holiday pay, fun and supportive work environment
Location: Salt Lake City, UT (no remote options)
Salary : $22 - $24
