What are the responsibilities and job description for the Shift Coordinator - Emergency Shelter (3rd Shift) position at Rescue Mission Alliance of Syracuse, NY?
Shift Coordinator - Emergency Shelter, 3rd Shift | Syracuse, NY.
The Rescue Mission is seeking an experienced Shift Coordinator for our Emergency Shelter in Syracuse, NY. This is an essential leadership role in which you ensure high-quality, client-centered services during the 3rd shift (9:30PM - 7:30AM). If you’re passionate about making a difference, fostering teamwork, and ensuring vulnerable individuals have a safe space, this is the opportunity for you!
As a Shift Coordinator, you’ll be responsible for leading and supporting a dedicated team while ensuring the safety, well-being, and care of our clients. You will collaborate with staff, clients, and community partners, embodying the mission, vision, and values of the Rescue Mission.
Duties & Responsibilities
As the 3rd Shift Shelter Coordinator you will be responsible for creating and maintaining a supportive team environment and ensuring high-quality client services throughout the shift. Your key responsibilities include:
At the Rescue Mission, you’ll not only have a job but a career that allows you to make a real difference every day. As part of our team, you’ll help individuals regain stability and access the resources they need.
We Are Proud To Offer The Following Benefits
The Rescue Mission is seeking an experienced Shift Coordinator for our Emergency Shelter in Syracuse, NY. This is an essential leadership role in which you ensure high-quality, client-centered services during the 3rd shift (9:30PM - 7:30AM). If you’re passionate about making a difference, fostering teamwork, and ensuring vulnerable individuals have a safe space, this is the opportunity for you!
As a Shift Coordinator, you’ll be responsible for leading and supporting a dedicated team while ensuring the safety, well-being, and care of our clients. You will collaborate with staff, clients, and community partners, embodying the mission, vision, and values of the Rescue Mission.
Duties & Responsibilities
As the 3rd Shift Shelter Coordinator you will be responsible for creating and maintaining a supportive team environment and ensuring high-quality client services throughout the shift. Your key responsibilities include:
- Staff Management: Assist Program Managers in staff management, including recruitment, training, coaching, and leading a team dedicated to providing excellent care to clients.
- Leadership: Foster a collaborative and caring atmosphere that aligns with The Rescue Mission’s values, building rapport, promoting teamwork, and solving problems together.
- Operational Oversight: Monitor staff performance, ensure compliance with policies, and maintain confidentiality in managing shelter data and client information.
- Crisis Management: Handle incidents, grievances, or complaints, addressing issues quickly and effectively while maintaining professionalism and a calm demeanor.
- Client Services: Ensure quality services are provided to shelter clients, including overseeing the implementation of best practices and client confidentiality.
- Scheduling & Staffing: Maintain appropriate staffing levels for shifts, ensuring seamless 24/7 coverage, including evenings, weekends, and on-call hours.
- Meetings & Reporting: Attend required meetings, maintain accurate records, and actively participate in promoting a safety-first culture within the team.
- Bachelor’s Degree in human services, health services, or a related field or equivalent work experience required.
- Master’s Degree preferred.
- Ability to work flexible hours including 2nd & 3rd shifts and weekend hours.
- Cell phone/smart phone required for communication.
- Flexibility to adapt to a changing environment and schedule.
- Passion for the mission and vision of the Rescue Mission, and a commitment to helping vulnerable populations.
- Valid NYS Driver’s License in compliance with company driving criteria.
- Strong Leadership, Communication, and Interpersonal Skills.
- Excellent time management and organizational skills to handle multiple responsibilities effectively.
- Customer service focus that puts client needs first.
- Sensitivity and compassion toward the homeless population.
- Ability to assess, interview, and provide feedback to staff.
- Ability to foster and develop a team environment and build trust-based relationships.
- Ability to develop strong leadership skills among team members.
- Crisis management skills and the ability to stay calm under pressure.
- Problem-solving abilities to address challenges in real-time.
- Proficiency in computer tools.
- Ability to manage stress and maintain a professional presence in complex situations.
- $61,000.00 annually.
- Sundays through Thursdays, 9:30pm - 7:30pm.
At the Rescue Mission, you’ll not only have a job but a career that allows you to make a real difference every day. As part of our team, you’ll help individuals regain stability and access the resources they need.
We Are Proud To Offer The Following Benefits
- Medical, Dental, Vision plans.
- 401(k).
- Flexible Spending Accounts.
- Paid time off (PTO).
- Group and Voluntary Life.
- Short-Term Disability.
- Career growth opportunities.
Salary : $61,000
