What are the responsibilities and job description for the Shift Coordinator - Emergency Shelter (3rd Shift) position at Rescue Mission?
Shift Coordinator - Emergency Shelter, 3rd Shift | Syracuse, NY.
The Rescue Mission is seeking an experienced Shift Coordinator for our Emergency Shelter in Syracuse, NY. This is an essential leadership role in which you ensure high-quality, client-centered services during the 3rd shift (9:30PM - 7:30AM). If you’re passionate about making a difference, fostering teamwork, and ensuring vulnerable individuals have a safe space, this is the opportunity for you!
As a Shift Coordinator, you’ll be responsible for leading and supporting a dedicated team while ensuring the safety, well-being, and care of our clients. You will collaborate with staff, clients, and community partners, embodying the mission, vision, and values of the Rescue Mission.
Duties & Responsibilities:
As the 3rd Shift Shelter Coordinator you will be responsible for creating and maintaining a supportive team environment and ensuring high-quality client services throughout the shift. Your key responsibilities include:
- Staff Management: Assist Program Managers in staff management, including recruitment, training, coaching, and leading a team dedicated to providing excellent care to clients.
- Leadership: Foster a collaborative and caring atmosphere that aligns with The Rescue Mission’s values, building rapport, promoting teamwork, and solving problems together.
- Operational Oversight: Monitor staff performance, ensure compliance with policies, and maintain confidentiality in managing shelter data and client information.
- Crisis Management: Handle incidents, grievances, or complaints, addressing issues quickly and effectively while maintaining professionalism and a calm demeanor.
- Client Services: Ensure quality services are provided to shelter clients, including overseeing the implementation of best practices and client confidentiality.
- Scheduling & Staffing: Maintain appropriate staffing levels for shifts, ensuring seamless 24/7 coverage, including evenings, weekends, and on-call hours.
- Meetings & Reporting: Attend required meetings, maintain accurate records, and actively participate in promoting a safety-first culture within the team.
Requirements:
- Bachelor’s Degree in human services, health services, or a related field or equivalent work experience required.
- Master’s Degree preferred.
- Ability to work flexible hours including 2nd & 3rd shifts and weekend hours.
- Cell phone/smart phone required for communication.
- Flexibility to adapt to a changing environment and schedule.
- Passion for the mission and vision of the Rescue Mission, and a commitment to helping vulnerable populations.
- Valid NYS Driver’s License in compliance with company driving criteria.
Knowledge, Skills, & Abilities:
- Strong Leadership, Communication, and Interpersonal Skills.
- Excellent time management and organizational skills to handle multiple responsibilities effectively.
- Customer service focus that puts client needs first.
- Sensitivity and compassion toward the homeless population.
- Ability to assess, interview, and provide feedback to staff.
- Ability to foster and develop a team environment and build trust-based relationships.
- Ability to develop strong leadership skills among team members.
- Crisis management skills and the ability to stay calm under pressure.
- Problem-solving abilities to address challenges in real-time.
- Proficiency in computer tools.
- Ability to manage stress and maintain a professional presence in complex situations.
Rate of Pay:
- $61,000.00 annually.
Work Schedule:
- Sundays through Thursdays, 9:30pm - 7:30pm.
Why Work With Us?
At the Rescue Mission, you’ll not only have a job but a career that allows you to make a real difference every day. As part of our team, you’ll help individuals regain stability and access the resources they need.
We are proud to offer the following benefits:
We are proud to offer the following benefits:
- Medical, Dental, Vision plans.
- 401(k).
- Flexible Spending Accounts.
- Paid time off (PTO).
- Group and Voluntary Life.
- Short-Term Disability.
- Career growth opportunities.
The Rescue Mission has been changing lives for over 130 years, offering help today and hope for tomorrow. Join us in creating positive change!
Salary : $61,000
