What are the responsibilities and job description for the Survivor Services Supervisor (Safety & Wellness Supervisor) position at rescue?
This job posting was opened on January 14th 2025. Please note that we will be considering applications from internal employees exclusively for the first 2 weeks. After this period, if necessary, we will extend the opportunity to external candidates.
Job Summary
Job Summary
The Safety and Wellness programs ensure that clients have access to on-going psycho-social support to serve their adjustment needs as well as ensures additional culturally and linguistically sensitive mental health referral support services are available.
The primary role of the Survivor Services Supervisor (Safety & Wellness Supervisor) is to coordinate and supervise all aspects of case management services, including leadership of caseworker staff and interns for the Survivor of Torture and Services for Afghan Survivors Impacted by Combat. This position will review and assess client service plans, including short- and long-term goals, conduct regular case conferences with caseworkers and interns to evaluate the necessary level of client care, and assist the Survivor Services Manager (Safety & Wellness Manager) with program planning, implementation, and program evaluation. This role is also responsible for monitoring, evaluation, program strategy, and grant maintenance for Safety & Wellness program grants.
Major Responsibilities:
Staff Supervision
• Provides supervision of casework staff; conducts regular case conferences with caseworkers and interns to develop and modify service plans, determines alternative plans, case termination, or case transfer, and assign or reassign staff caseload.
• Ensures appropriate staff to client and supervisor to staff ratios in alignment with field standards
• Ensures casework staff are trained in core competencies to deliver quality work; understand and adherence to crisis protocols
• Supports exchange of ideas, encourages camaraderie and collaboration, and fosters professional development.
• Ensure casework services meet the standards of cultural-competence and linguistic-appropriateness.
Program Supervision
• Coordinates day to day operations of casework services in collaboration with IRC programs. Provide training to student interns and other department staff regarding services, programs, and guidelines.
• Participate in the creation or revision of policies, procedures, guidelines, goals, and objectives.
• Assists with grant compliance, data tracking, budget tracking, and grant reporting.
• Assist with program planning, implementation, and evaluation activities.
• Ensure monitoring/audit of documents, records and tracking tools for program case files and reporting.
• Design and implement strategies for expanded program capacity both internally and through external partnerships.
• Track budgets, program expenditures and activities for various programs, ensure donor deliverables are met, compile data and draft reports as required by donor and agency specifications.
• Participate in all program meetings, staff development activities, and fully engages as a member of the team.
• Participate in manager meetings and ensure strong collaboration with all IRC departments, both locally and network wide.
• Comply with all policies, procedures, and protocols, including Safeguarding and the IRC Way.
Position Reports to: Survivor Services Manager (Safety & Wellness Program Manager)
Position directly supervises: Program Caseworkers, Interns and volunteers within program.
Indirect Reporting: None
Other Internal and/or external contacts:
Internal: IRC staff, interns and volunteers and IRC SOT & SASIC Programs
External: Community partners, stakeholder partners,
Job Requirements:
Education:
• Master’s degree in social work, public health or related field of study preferred.
• Bachelor’s degree in social work, public health or related field of study (or equivalent work experience) required.
Certificates or Licenses:
• Must have a valid driver’s license, active insurance policy and access to reliable transportation.
• In accordance with state Law, must possess or be eligible to receive a fingerprint clearance card
Work Experience:
• 2 years of program and or Case management and/or victims assistance experience required.
• Experience working with forcibly displaced populations (refugees, asylum seekers, torture survivors, and survivors of human-trafficking, foreign nationals or other vulnerable populations).
• Experience working effectively with service partners, colleagues, and clients in a cross-cultural, team-based environment.
Demonstrated Skills and Competencies
• Demonstrated ability to effectively lead teams
• Strong understanding of the systems that intersect with migration and resettlement
• Strong organizational skills and detail oriented.
• Excellent writing and analytical skills.
• Communicate and work as a team member with collaborative partners, and clients in a cross-cultural, multi-disciplinary environment.
• Digital literacy, data base experience preferred.
• Ability to work independently and be a flexible teammate!
Language Skills:
• Excellent written and spoken English skills.
• Bilingual ability preferred.
Working Environment:
• A combination of telehealth, standard office work environment combined with some travel throughout service delivery area for groups, therapy, home visits, partner meetings, etc.
Compensation:
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits:
We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
#LI-DNI
Salary : $5 - $143
