What are the responsibilities and job description for the Scientific Support Specialist position at Research & Diagnostic Systems, Inc.?
By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
Pay Range:
$49,700.00 - $81,650.00ESSENTIAL FUNCTIONS
- Provides high level technical support to customers on use of hematology products. Answers and documents incoming technical inquiries and complaints by phone and email on product techniques, procedures and troubleshooting. Communicates to obtain all pertinent information relating to the inquiry.
Provides adequate information to problem solve or to assist in the resolution of the issue.
- Documents information and recurring technical issues to support product quality programs and product development.
- Works on complex problems of diverse nature where analysis requires in-depth evaluation of various factors.
- Supports the Marketing and Sales Departments. Provides guidance and recommendations on products based on customer needs and utilizes customer interactions to improve business opportunities.
- Collaborate with cross-functional teams for root cause analysis. Helps to identify gaps and collaborates to devise and implement process improvements.
- Assure a high level of quality and accuracy in the processing of customer QC data
- Provide QC program support for OEMs, International Distributors and end-user customers
- Follows company policies and practices as outlined in the Handbook and follows guidelines regarding safety as outlined in the AWAIR, Chemical Hygiene and Exposure Control manuals in accordance to the job.
JOB SPECIFICATIONS
Education and Experience:
This position requires a minimum of a Bachelor’s degree in laboratory science or equivalent with of 0-2 years’ experience. Hands on laboratory experience is preferred.
Working knowledge of Microsoft Word and Excel are required. Computer entry and/or typing skills are desirable. Must be able to work in a fast-paced environment, multitask, and have good communication skills, both verbally and in writing.
Knowledge, Skills, and Abilities:
- Knowledge of hematology products and instruments and their functionality, development, manufacturing, quality control and uses, competitor(s) and their product offerings, and the marketplace, as well as the ability to continually gain in-depth knowledge.
- A passion for the products and company and a deep empathy for the customer and their needs and goals, with the intelligence to combine and integrate various sources of information into opportunities and strategies.
Skills Include:
- Problem solving and critical thinking, which includes the ability to identify and appropriately evaluate an alternative course of action.
- Verbal and written communication including technical writing skills.
- Assisting customers in a professional manner.
- Establishing effective interpersonal relationships throughout the company, to solicit key ideas and information.
Abilities require:
- Making effective decisions and execute an appropriate course of action while considering all relevant variables.
- Acting independently on assignments or projects.
- Planning, organizing, time management and multi-tasking to complete assignments in an efficient manner.
- Attention to details and performance at a high level of accuracy.
- Working independently and with a team.
Willingness and ability to work with a variety of computer applications and quickly apply these tools to fulfill the duties of the job with respect to communications, documentation, data analysis and customer support. Such as:
- Microsoft Office
- MS Dynamics AX
- SmartSolve
- SmartSheet
- LabVantage
Ability to work on-site in Minneapolis, MN Ability to work hours that conform to standard business operations (7:00 A.M. to 6:00 P.M.)
Performs additional duties as assigned.
Why Join Bio-Techne:
We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Bio-Techne is an E-Verify Employer in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.
Salary : $49,700 - $81,650
