What are the responsibilities and job description for the Customer Service Specialist position at Reser's Fine Foods?
General Summary: Under limited supervision, process customer orders and resolve any manufacturing/shipping issues for specified geographical territory. This role will be working 6:30am to 3:30pm onsite at our corporate office in Beaverton, OR.
Benefits and Culture
We offer a competitive compensation and benefits package designed to help employees live a healthier life, build rewarding careers and save for the future. Reser's offers choices whenever possible, because we recognize the diverse and ever changing needs of our employees. Full-time employee benefits include medical, dental, vision, AD&D, life, 401(k) with discretionary match, wellness programs, paid time off, company paid holidays and a variety of voluntary benefit options.
We strive to be your Employer of Choice. As one of our five cornerstones, this means that we go all-out to create an environment that shows we are committed to investing in employee growth and creating a culture of belonging where employees want to build a lasting career.
Visit our website to learn more about our competitive benefit programs - https://www.resers.com/careers/#benefits
Principal Duties and Responsibilities
1. Calls customers to obtain information necessary to process orders.
2. Enters data for order processing.
3. Communicates production information and availability to brokers and sales personnel.
4. Acts as a liaison between buyer/broker and internal departments.
5. Responds and documents customer feedback.
6. Answers multiple line phones.
Job Specifications
1. 5 years customer service experience is required.
2. Strong resolution capabilities.
3. Must be skilled in 10-key data entry by touch with speed and accuracy.
4. Strong written and verbal communication skills is required.
5. PC skills/basic Excel skills are required.
Working Conditions
1. Office environment.
2. Repetitive hand, wrist, and finger activities associated with computer work.
Recipe for Success
Reser’s is the leading provider of fresh refrigerated deli salads, side dishes, and prepared foods for the supermarket, club store, and food service industries. Family owned and operated, Reser’s has been a proud sponsor of good times at racetracks, picnics, BBQs, music festivals, and affordable family meals since 1950. Reser’s family of brands include Reser’s American Classics, Main St Bistro, Stonemill Kitchens, and more. With more than 4,500 employees, Reser’s operates 14 facilities in the US, Mexico, and Canada and actively supports the communities it serves.
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