What are the responsibilities and job description for the Sales and Customer Service Representative position at ResidAlly?
Overview
We are seeking a dedicated and enthusiastic Customer Service/Sales Representative to join our dynamic team. This role is essential in providing exceptional client services and support, ensuring customer satisfaction while driving sales. The ideal candidate will possess strong communication skills and a passion for helping others, contributing to a positive customer experience.
Duties
- Respond to customer inquiries via phone, email, and chat, providing accurate information and assistance.
- Analyze customer needs and recommend appropriate products or services to meet their requirements.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Collaborate with team members to resolve customer issues efficiently and effectively.
- Provide support in a call center environment, ensuring all calls are handled professionally.
- Assist in upselling products or services during customer interactions to enhance sales opportunities.
- Engage with clients in both English and other languages as needed, ensuring clear communication.
Skills
- Strong client services orientation with the ability to build rapport with customers.
- Proficient in using office software and computerized systems for data entry and record keeping.
- Experience in customer support roles, preferably within a call center setting.
- Bilingual or multilingual capabilities are highly desirable, enhancing communication with diverse clientele.
- Excellent analytical skills to assess customer needs and provide tailored solutions.
- Strong verbal and written communication skills in English; proficiency in additional languages is a plus.
- Ability to work effectively both independently and as part of a team in a fast-paced environment.
Join us in delivering outstanding service while growing your career as a Customer Service/Sales Representative!
Job Types: Part-time, Contract
Pay: $14.00 - $17.00 per hour
Expected hours: No more than 24 per week
Benefits:
- Flexible schedule
Shift:
- Rotating shift
Application Question(s):
- Will you be able to be present in Lubbock, Texas atleast 3 days a week for this job?
Work Location: Hybrid remote in Lubbock, TX 79409
Salary : $14 - $17