What are the responsibilities and job description for the Front Desk Agent 7am to 3pm weekends included position at Residence Inn by Marriott?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. A passion for guest relations and a commitment to delivering outstanding service are essential.
Duties
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently using hotel management software.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations.
- Operate phone systems to assist guests with inquiries and reservations.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, services, and amenities available at the resort or hotel.
- Assist in managing billing procedures and processing payments accurately.
Skills
- Strong customer service skills with a focus on guest relations.
- Experience in front desk operations within the hospitality industry is preferred.
- Proficiency in phone systems and hotel management software is advantageous.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills, both verbal and written.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Andover, MA 01810 (Required)
Ability to Relocate:
- Andover, MA 01810: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $20
