What are the responsibilities and job description for the HOUSEKEEPING INSPECTOR position at Residence Inn Cheektowaga/Buffalo?
Compensation Type : Hourly
Highgate Hotels :
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location :
Residence Inn Cheektowaga / Buffalo
107 Anderson Road
Buffalo , NY 14225
Overview :
The Housekeeping Inspector / Inspectress is responsible for overseeing the cleaning of guestrooms by the Housekeeping staff. He / she is also responsible for ensuring that rooms are maintained to set standards of cleanliness and are ready in a timely manner for guest accommodations.
Responsibilities :
- Ensure employees are at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Inspect all rooms assigned to Room Attendants on a daily basis to ensure that standards and productivity levels are being met and maintained.
- Notify Room Attendant(s) of any deficiencies found in the room and note on the attendants board. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Re-inspect the corrected room.
- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office daily.
- Maintain key control.
- Supervise Laundry employees, when applicable.
- Communicate with Guest Services regarding information about discrepant rooms.Physically check the room to determine status.
- Handle items for Lost and Found according to the standards.
- Carry an active pager / radio to maintain contact with the Front Office and / or Engineering.
- Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
- Monitor cleanliness and orderliness of Room Attendants carts, linen closets, control closets, stairways and landings.
- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager according to hotel standards.
- Initiate work orders for repairs and maintenance; follow through on each work order until completed.
- Oversee training of Room Attendants.
- Ensure completion of regular maintenance and cleaning projects on a biannual basis.
- Assist Housekeeping Management in preparation of Standard of the Week.
- Monitor all V.I.P.'s, special guests and requests.
- Ensure overall guest satisfaction.
Qualifications :
