What are the responsibilities and job description for the Front Desk Agent/Relief Night Auditor position at Residence Inn Convention Center?
Residence Inn by Marriott Convention Center is seeking an experienced Front Desk Agent/Relief Night Auditor for their busy hotel! Competitive pay rate is based on experience. Must have open availability 2 days for the overnight shift (11pm to 7am) and 3 days for the day/night shift (7am to 3pm, 3pm - 11pm) including holidays and weekends. Company benefits include 401k, employee discounts, and much more.
Essential Job Functions
- Provide courteous assistance to guests, ensuring satisfaction during check-ins and check-outs.
- Verify and post daily charges, process credit card transactions, direct bills, and no-show billings.
- Maintain accurate guest accounts and prepare required reports on a daily, monthly, and yearly basis.
- Demonstrate knowledge of hotel services, facilities, and the local area to assist guests effectively.
- Ensure compliance with safety and security procedures and report significant issues to the supervisor.
- Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
- Must be available during the overnight shift (11pm to 7am); other available shifts for Front Desk Agent (7am-3pm or 3pm-11pm).
- Full-time hours available (at least 30 hours per week) with shifts in Front Desk and Night Audit.
Benefits
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience/Education
College degree preferred; High School Diploma and/or 2-3 years’ experience or equivalent combination of education and experience required. Must speak, read, and understand English.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
Experience
Required- 1 year(s): Previous experience as a Front Desk agent in a hotel
- 2 year(s): Previous experience as a Night Auditor in a brand hotel
Education
Required- Associates or better