What are the responsibilities and job description for the Front Desk Agent-Residence Inn East Lansing- 3pm to 11pm position at Residence Inn East Lansing?
About Us:
At the Residence Inn - East Lansing we pride ourselves on being an award-winning hotel filled with a team that has fun together! Our company culture has helped us become a Marriott Platinum hotel for many years along with high overall satisfaction and staff service scores. What sets us apart from other hotels in the area? With competitive wages, we also provide benefits, incentives, part-time and full-time PTO, performance-based pay raises, and opportunities for growth. We are looking for talented individuals who have a genuine passion for people and the hospitality industry. We value our employee's desires and want them to succeed. Each member of our team is crucial to delivering above and beyond service and creating memorable moments for our guests.
Job Description:
The Residence Inn - East Lansing, professionally managed by North Michigan Hospitality, is currently seeking a motivate associate with part time availability from 3pm to 11pm on Fridays and Saturdays. Holidays are required and weekend flexibility is helpful if needed.
*Perform guest registrations (check ins & check outs), room assignments, and special requests
*Understanding of daily hotel operations, policies, procedures, and internal rules
*Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
*Familiar with guest rooms, locations, amenities, features, and all other services offered
*Ensure proper credit when checking out guest(s) and handle late charges accordingly
*Knowledge of cash handling and bank procedures to check out all guest(s)
*Answer phones, handle mail, and take messages
*Assist guests with problems and questions; ensure all guest problems are resolved
*Knowledge about the city, local area, and attractions
*Utilize spare time for cleaning (i.e. front desk, back office, common areas
*Know all emergency procedures and the proper action to take
Requirements:
3pm to 11pm availability on both Fridays and Saturdays weekly. Holidays are required. Previous experience is preferred but not required.
Resumes may be emailed, or applications may be completed at 2841 Hannah Blvd. East Lansing, MI 48823.
Job Types: Full-time, Part-time
Pay: $14.50 - $15.50 per hour
Expected hours: 16 – 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $15 - $16