What are the responsibilities and job description for the Front Desk Agent position at Residence Inn Northwest/Cypress?
```Duties```
- Greets, registers, and assigns rooms to guests.
- Handles confidential information, including guest records, with a high degree of integrity. * Promptly and effectively deals with guest requests and complaints.
- Answers and routes calls as appropriate; takes guest messages with accuracy. * Responsible for cash drawer contents and transactions during shift.
- Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
- Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
- Assists with sales and marketing efforts as directed by the General Manager.
* Offers and properly handles requests for wake-up calls. * Records pertinent guest information in the pass on log.
- May assist in replenishing continental breakfast as needed and keeping breakfast area clean.
- Ensures common area/lobby is clean.
- Performs laundry functions as directed.
- Other duties as assigned.
```Qualifications```
- Excellent phone etiquette and communication skills
- Strong guest relations skills, with a focus on providing exceptional customer service
- Bilingual skills (if applicable) to assist non-English speaking guests
- Previous experience in guest services or hospitality management is preferred
- Familiarity with night audit procedures is a plus
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in using computer systems and hotel management software
We are seeking a Front Desk Agent to join our team at Residence Inn Northwest/Cypress. As a Front Desk Agent, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring their stay is comfortable and enjoyable. If you have excellent communication skills, a passion for customer service, and enjoy working in a dynamic hospitality environment, we would love to hear from you.
Residence Inn offers competitive pay, opportunities for career advancement, and a supportive work environment. Join our team today and be part of creating memorable experiences for our guests.
Please note that only qualified candidates will be contacted for an interview. Thank you for considering Residence Inn Northwest/Cypress as your next career opportunity.
Job Type: Full-time
Pay: $10.00 - $12.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Work Location: In person
Salary : $10 - $12