What are the responsibilities and job description for the Front Desk/Night Auditor position at Residence Inn Virginia Beach Oceanfront?
Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our team at a premier resort. This role is essential in ensuring our guests have a seamless and enjoyable experience during their stay. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to work independently during night shifts.
Duties
- Perform night audit functions, ensuring all financial transactions are accurate and balanced.
- Provide exceptional guest services, addressing inquiries and resolving issues promptly.
- Manage front desk operations, including check-ins, check-outs, and handling reservations.
- Maintain accurate records of guest accounts and transactions.
- Assist guests with information about the resort’s amenities and local attractions.
- Ensure the front desk area is clean, organized, and welcoming for guests.
- Handle phone calls with professionalism, providing information or directing calls as necessary.
- Collaborate with other departments to enhance guest relations and overall experience.
Qualifications
- Previous experience in front desk operations or guest services within a hotel or resort setting is preferred.
- Knowledge of hotel management systems is advantageous.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- Strong customer service skills with an emphasis on guest satisfaction.
- Excellent phone etiquette and communication skills.
- Ability to work independently during night shifts while maintaining attention to detail.
- A background in hospitality management is a plus.
Join our team and be part of creating memorable experiences for our guests!
Job Type: Part-time
Pay: $16.45 - $16.50 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Schedule:
- Holidays
- Nights as needed
- Night shift
- Overtime
- Weekends as needed
Ability to Commute:
- Virginia Beach, VA 23451 (Required)
Ability to Relocate:
- Virginia Beach, VA 23451: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17