Executive Housekeeper

Job Overview:

The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter-department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that ensures cleanliness and friendliness to all guests. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. The Executive Housekeeper will develop a quality conscious team by utilizing proper selection, training and coaching. The position also leads and manages the laundry department.

Duties and Responsibilities:

• Provide leadership, guidance, training, motivation and ongoing support to employees and colleagues
• Implement and reinforce safety procedures as well as observe employee performance to ensure adherence to hotel policies and procedures
• Review schedules on a weekly basis ensuring proper coverage based on business demands and labor budget
• Responsible for hiring, training, supervising and motivating staff
• Must update and develop all-inclusive training programs and manuals for the Housekeeping and Laundry Departments
• Flexible with the ability to adapt readily to the demands of the job

• Ensure all equipment is running in good condition
• Responsible for inspecting and maintaining all guestroom and public areas

· Ensure training and on chemicals used by staff to accomplish their responsibilities

· Maintains, updates and trains all employees on MSDS

·Manage the day-to-day operations and assignments of the housekeeping department and staff, plan, schedule and organize work to ensure proper coverage. Communicate and enforce all policies and procedures.

• Recommend and/or Initiate salary, disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained ad has the tools and equipment needed to effectively carry out their respective job duties.
• Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping, spa and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Ensure that employees are advised of deficiencies and instructed on corrective action.
• Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency programs(s).
• Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
• Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
• Conduct pre-shift meeting and review all information pertinent to the day’s activities.
• Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning Experience: 1 year (Preferred)
• Hotel Experience: 1 year (Preferred)

Ability to Relocate:

• Wilkes-Barre, PA 18702: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18