Executive Housekeeper

JOB TITLE: Executive Housekeeper

JOB SUMMARY: The Executive Housekeeper is responsible for managing all aspects of the Housekeeping Department, including, but not limited to: coordination of renovations, laundry operations, staff training and development, guest relations, superior cleanliness of all guest rooms and public areas, financial controls, special projects, and ensuring excellence in staff performance within Skytop Lodge’s Four-Diamond resort.

REPORTS TO: Director of Rooms

PRIMARY DUTIES AND FUNCTIONS:

• Maintain a strong level of cooperation with management.
• Manage guest needs, requests and complaints in a timely manner.
• Coordinate all scheduling requirements with the demands of the resort.
• Development of departmental management and supervisory staff.
• Attendance at mandatory weekly meetings.
• Control of Monthly Inventories for Linen & Supplies.
• Organizing the monthly purchase of Housekeeping Supplies.
• Supervision of all documentation with respect to all projects and programs necessary meet OSHA and State Health Department requirements.
• Maintain all checklists and documentation needed to meet and maintain Resort standards
• Maintain housekeeping filing system.
• Perform duties as assigned in the case of a fire or other internal disaster.
• Manage departmental approved Budgets and Labor in accordance with resort standards.
• Select, interview, hire, train, and discipline personnel in assigned departments.
• Monitor and evaluate staff performance.
• Maintain Housekeeping/Laundry standard operation and procedures (SOP).
• Maintain written training programs for all areas of the Housekeeping department.
• Operate two-way radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the departments
• Inspecting guest rooms, public areas and employee work areas
• Plans the work for the Housekeeping department by Opening House, doing and distributes assignments accordingly. Assigns regular duties and special duties for the housekeeping staff.
• Work closely with the Front Office & Reservation Departments to improve guest services and foster cross departmental communication.

PRIOR EXPERIENCE: Minimum 3 years’ experience as Housekeeping/Laundry management/supervisory experience within a hotel/resort environment and knowledge of all operations is required.

RESPONSIBLE FOR: Complete operation of assigned departments, all assigned keys, equipment, check lists, etc. Completing monthly linen and supplies inventory and ordering supplies.

PHYSICAL DEMANDS: Ability to perform all department tasks set forth in all other departmental job descriptions.

WORKING CONDITONS: Mostly working within the buildings but responsibilities range through entire resort. Weekends & Holidays REQUIRED.

HAZARDS: Some cleaning agents and chemicals may be hazardous if improperly used or if contact is made with skin, eyes or clothing. Some heavy lifting, bending and kneeling. Possible exposure to blood borne pathogens.

NOTICE: Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc.

REQUIREMENTS: Must possess a valid drivers license. 3 years of experience is a plus.

SKILLS REQUIRED: It is necessary to have strong people skills and a refined ability to communicate effectively both verbally and written. Familiarity with financial reports and management, understand and skilled in current property management system, PC and Microsoft Office Suite, extreme flexibility and adaptability, proficient in managing projects.

EDUCATIONAL REQUIREMENTS: College degree is preferred but not necessary. Must speak, read and write the English language fluently and have good, basic math skills. Knowledge and training in blood borne pathogens preferred.

SPECIFIC KNOWLEDGE REQUIREMENTS: A working knowledge of all hotel housekeeping tasks including guestroom cleaning, floor care, window care, carpet care, laundry operations, inventories, etc.

PERSONALITY REQUIREMENTS: Good interpersonal skills, self-motivated, dependable, creative, strong ability to adapt and accept frequent changes, work well under pressure and have a good sense of humor.