Director of Residential Services

Are you a compassionate leader looking to make a difference?: We are seeking a dedicated Director of Residential Services: to lead our residential programs and shared living/EFC services in the Londonderry, NH area.

At Residential Resources, Inc,: we empower individuals with intellectual, developmental, and/or acquired disabilities to live independent, fulfilling lives. As the Director of Residential Services, you will be responsible for the leadership, oversight, and coordination of services for the individuals we support. This role combines elements of quality assurance, program management, staff development, and regulatory compliance, ensuring high standards of care, compliance with state and federal regulations, and a positive and supportive environment for both the individuals we support and the staff. This role requires a strong ability to balance administrative tasks with hands-on leadership, crisis management, and team coordination.
Schedule:: This is a full-time, salaried position, Monday-Friday with some on call required.

Key Responsibilities::

• Lead and manage our programs and services, ensuring that they are provided in line with regulatory standards and agency policies.

• Foster a positive and collaborative work environment for staff, promoting teamwork and communication.

• Oversee staff scheduling, payroll, and other operational tasks to ensure smooth daily functioning.

• Provide ongoing supervision, training, and mentorship to staff, focusing on professional growth and regulatory compliance while delivering high-quality person-centered care.

• Monitor program quality and ensure continuous improvement through the implementation of quality assurance and enhancement initiatives.

• Ensure adherence to all relevant state and federal regulations, including training staff on regulatory compliance and quality expectations.

• Manage audits and regulatory inspections, ensuring timely and thorough responses to findings.

• Foster open, transparent communication with all internal teams and external partners, ensuring that information flows smoothly and efficiently.

• Ensure that all program documentation is accurate, complete, and on time.

• Promote, monitor, and support individualized care plans, ensuring that services are tailored to meet the unique needs and preferences of each individual.

• Ensure rights, dignity, and independence are respected in all aspects of care and service delivery.

Qualifications::

• Bachelor’s degree in a human services-related field or equivalent experience preferred.

• Minimum of 3 years of management experience

• Strong leadership and interpersonal skills

• Excellent organizational, communication, and problem-solving skills.

• Ability to travel and maintain a valid driver’s license with a reliable vehicle.

• Must pass satisfactory background checks.

Benefits::

• Health, Dental & Life Insurance

• 401 (k) with company contribution

• Generous Paid Leave Program

• Employee Discounts

• Employee Assistance Program