What are the responsibilities and job description for the Front Desk Associate position at Resiliency Center of Fresno?
Job Overview
We are seeking a friendly and professional Front Desk Associate to join our team in providing exceptional service to our clients. As the first point of contact for clients, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. We highly encourage veterans, military spouses or family members of veterans to apply.
Duties
- Welcoming, greeting, directing, and announcing visitors and clients
- Supplying visitors with refreshments as they wait
- Cancel, reschedule appointments
- Close out files (discharged clients)
- Making copies
- Assist with setting up for meetings
- Referrals – take new and pass them to clinical director
- Provide clients with necessary documents prior to their intake appointment
- Answering and forwarding incoming phone calls and emails
- Handling office correspondence and maintaining files in place
- Keeping the reception area clean, tidy, and safe
- Receiving and sorting daily mail
- Ordering and stocking office supplies
- Performing other clerical tasks as needed
- Provide administrative support to all team members as necessary
- Answer clients' and employees' questions
- Billing: collect payments, process invoices, and collect outstanding bills for private pay clients
- Decorate the office for holidays
- Support the office manager and administrative assistants
Skills
- Strong customer service skills.
- Proficiency in operating phone systems.
- Bilingual abilities are a plus, enhancing communication with diverse clients.
- Excellent organizational skills and attention to detail.
- Ability to work well under pressure while maintaining a positive attitude.
Job Type: Part-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- Paid time off
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- No weekends
Application Question(s):
- Are you a veteran, military spouse or family member of a veteran?
Ability to Commute:
- Fresno, CA 93720 (Required)
Ability to Relocate:
- Fresno, CA 93720: Relocate before starting work (Required)
Work Location: In person
Salary : $21
