TSG Behavioral Health and Community Services is dedicated to providing high-quality behavioral health services to individuals and families in need. We focus on creating a supportive and inclusive environment where both our clients and staff can thrive. We are looking for a highly organized and proactive Office Administrator to oversee daily office operations and provide administrative support to all agency programs and staff.
Why Join Us?
- Four-day workweek! Office is closed on Fridays for a dedicated mental health day.
- Stable, full-time role with room for growth.
- Competitive pay with performance-based raises and bonuses.
- Supportive and team-oriented workplace.
- A meaningful role where you can make a difference.
- Ongoing professional development and advancement opportunities.
Key Responsibilities :
The Office Administrator serves as the nerve center of our agency, ensuring smooth operations across all departments and providing administrative support to employees and direct support staff. This role is responsible for file management, compliance, credentialing, staff oversight, and coordination with community resources.
Compliance & Documentation Management :
Maintain accurate and organized client records, agency files, and HR documentation to ensure compliance with state laws and regulatory requirements.Ensure physical and online systems contain up-to-date and correct information, following all state and agency policies.Track and monitor authorization timeframes to ensure timely processing and renewals.Handle record requests and ensure timely processing in accordance with regulations.Leadership & Personnel Management :
Oversee temporary staff and remote support team members , ensuring efficiency and quality of work.Manage staff scheduling, time sheets, and attendance approvals for accurate payroll processing.Oversee employee onboarding , ensuring new hires receive proper orientation and training.Monitor staff training compliance and ensure all required certifications and trainings are completed within required timeframes.Assist in recruitment efforts, conducting interviews and recommending candidates for hire.Ensure front office coverage and provide support as needed.Administrative Operations :
Act as the first point of contact for incoming calls, ensuring inquiries are handled professionally.Provide support to direct support staff , ensuring they have the administrative resources needed to perform their roles effectively.Assist with community resource coordination , helping clients connect with needed services.Support all channels of the company by assisting in building and maintaining community partnerships .Credentialing & MCO Coordination :
Manage credentialing processes with Managed Care Organizations (MCOs).Handle all MCO-related issues , ensuring smooth authorization and reimbursement processes.Maintain up-to-date knowledge of payer source requirements, industry regulations, and compliance standards .Communication & Team Collaboration :
Maintain open, effective communication between clients, staff, and leadership.Relay important updates to clinicians and administrative staff as needed.Contribute to team meetings and a positive work environment.Behavioral Health Knowledge & Professionalism :
Demonstrate a strong understanding of behavioral health principles and client needs.Stay informed about industry updates, regulations, and best practices .Maintain confidentiality and professionalism in all interactions.Qualifications :
High school diploma required; Associate’s or Bachelor’s degree preferred.Minimum of 1 year experience in an administrative role (behavioral health or healthcare setting preferred).Strong organizational and time management skills .Proficiency in Microsoft Office (Word, Excel, Outlook, and scheduling software) .Excellent verbal and written communication skills .Ability to handle high call volumes and multitask efficiently .Experience with credentialing and working with MCOs is a plus.What We Offer :
Starting Pay : $20 / hour with performance-based reviews and growth potential.Four-day workweek (Monday-Thursday), Fridays off for mental health.Supportive, mission-driven work environment.Opportunities for professional development and advancement.The chance to make a real difference in the community.TSG Behavioral Health and Community Services is an equal opportunity employer . We value diversity and strive to create an inclusive workplace for all employees.
If you're looking for a rewarding and leadership-focused role , we encourage you to apply!
Join our team today!
About Resolute Home Care NC :
The Ship Group Holdings is dedicated to advancing lives and empowering individuals to deliver exceptional customer experiences daily. With operations spanning two countries and over seven years of service, we have successfully launched more than 20 community initiatives, achieving a 98% client satisfaction rate. Our diverse network includes brands such as Resolute Home Care, TSG Transportation, The Black Therapy Network, and TSG Behavioral Health & Community Services, all committed to fostering growth and development among our employees and the communities we serve.
Salary : $18 - $20
