What are the responsibilities and job description for the Program Supervisor - Outpatient Therapy / Qualified Professional position at Resolute Home Care NC?
Program Supervisor for Outpatient Therapy / Qualified Professional
Work Hours : 10 : 30 AM - 5 : 00 PM, Monday through Thursday
Company Mental Health Day : Fridays (Office Closed)
Company Overview :
The Ship Group Services is dedicated to providing high-quality behavioral health support and community services. We are seeking a Program Supervisor for Outpatient Therapy / Qualified Professional to lead our Outpatient Therapy Program.
This role focuses on ensuring the quality and compliance of clinical documentation , managing therapist performance , and facilitating ongoing training, coaching, and supervision to improve clinical outcomes. The primary responsibility of this role is to review therapist documentation for compliance with NC DHHS service definitions , ensure timely and accurate submission of required documentation , and support therapists through training, coaching, and compliance monitoring .
Additionally, the Program Supervisor will work closely with the Clinical Director and leadership team to resolve documentation issues, improve workflows, and ensure best practices are followed throughout the program.
Key Responsibilities :
Clinical Documentation Management & Compliance :
- Conduct weekly reviews of therapist documentation, including session notes, comprehensive clinical assessments (CCAs), treatment plans, and discharge summaries .
- Ensure documentation meets Medicaid and NC DHHS service definitions , agency standards, and medical necessity criteria
- Provide direct feedback and corrective guidance to therapists, coaching them on documentation accuracy, compliance, and efficiency .
- Track, monitor, and enforce documentation timelines , ensuring that required notes and assessments are submitted on time.
- Identify trends in documentation errors and implement training solutions to improve therapist compliance.
Therapist Supervision, Coaching, & Support :
Screening, Referrals, & Client Coordination :
Payment Approvals & Billing Compliance :
Collaboration, Communication, & Continuous Improvement :
Qualifications : Required :
Master’s degree with at least one year of post-graduate experience, OR
Preferred :
Mandatory Requirements :
Compensation & Benefits
Why This Role Matters :
The Program Supervisor for Outpatient Therapy is a critical role that ensures compliance, documentation quality, and therapist success . By reviewing clinical documentation, coaching therapists, and referring clients to appropriate services , this position directly impacts the quality of care provided .
This role ensures that therapists receive the training, support, and supervision they need to deliver effective and compliant behavioral health services. If you are an expert in clinical documentation review, compliance, and therapist coaching , we encourage you to apply today and join a team dedicated to high-quality, culturally competent mental health services!
About Resolute Home Care NC :
The Ship Group Holdings is dedicated to advancing lives and empowering individuals to deliver exceptional customer experiences daily. With operations spanning two countries and over seven years of service, we have successfully launched more than 20 community initiatives, achieving a 98% client satisfaction rate. Our diverse network includes brands such as Resolute Home Care, TSG Transportation, The Black Therapy Network, and TSG Behavioral Health & Community Services, all committed to fostering growth and development among our employees and the communities we serve.
Salary : $18 - $20
