Field Service Engineer

Job description

Position: Service Engineer I / Special Projects

Employer:

Resolution Labs, LLC

1428 Ryan Road

New Haven, IN 46774

Contact:

Web: resolutionlabs.net

Bryan.Orcutt@resolutionlabs.net

Join Our Team and Be Part of a Scientific Revolution!

Our customers are changing the world through groundbreaking scientific advancements, and you can be a part of this exciting and growing market. At Resolution Labs, we believe in going the extra mile for our service team by offering additional creative compensation pathways and perks that go beyond the norm. Join our vibrant and growing team and make a real impact with your career!

Education:

Candidates with technical diplomas in chemistry, electronics, or engineering are encouraged to apply. Will consider candidates without college degrees as well. A Salary will be based on level of education and years of experience.

About the Company:

Resolution Labs, LLC was founded in January of 2011. Our focus is to transform the automation complexities and streamline the functionality of chromatography equipment. We strive to further the traditional buying experience of equipment with our quality, knowledge, service, and support of the products we sell. Our clients include various refinery labs, government research facilities, university research labs, biopharma, cannabis, biodiesel, healthcare facilities, and analytical laboratories.

In addition to a compensation based on education and experience, we offer a benefits plan, reimbursement of expenses and profit sharing. A superior base salary will be complemented with performance-based bonus structure. Resolution Labs provides a stimulating and exciting work environment for its employees.

Qualifications:

Candidates must have a valid driver’s license, passport, and personal car. The successful candidate will possess strong interpersonal skills; must have exceptional written and verbal communication capabilities. A strong mechanical aptitude, effective computer skills, and a demonstrated ability to work independently are a must in this position. Experience with method development and/or working knowledge of GC, GCMS, HPLC, LCMS, or IC would be advantageous. Organization and attention to detail is a necessity. The successful candidate should have an outgoing personality, be very self-motivated, and feel comfortable in an environment where the fine details are critical.

Duties:

1. Ability to work independently; meet deadlines and adjust to changing priorities.

2. Repair a variety of lab, automation, and analytical equipment.

3. Responsibility to organize parts and oversee warehouse.

4. Ability to learn and be adaptable. Preference to promote this position in the near future. On the job training with career path leading to Field Service.

5. Daily meeting with the Service Coordinator or Manager to determine the priorities for shipments, repairs, projects, and warehouse activities.

6. Testing and certification of laboratory instrumentation at the home office (bench repair facility).

7. Repair, reconditioning, testing of instruments at the customer site or at the bench repair facility.

8. Following established repair documentation for repairs and certified pre-owned equipment.

9. Follow, update, and create processes and repair manuals.

10. Ship and receive items in the warehouse when required.

11. Ability to lift up to 55lbs occasionally and up to 30lbs on a consistent basis.

12. Ensuring consumables and supplies for the field work (or bench repair program) are maintained.

13. Manage repair facility tasks, ensuring projects are completed on-time, records are maintained, documentation completed and filed.

14. Ability to travel overnight 60% of the time. This position could require overnight travel for 8 nights in a given month. Traveling locally, up to 6 hours, and returning home the same day is also possible. In addition, 1-2 week training classes out of state (or out of country) may be required on an annual basis.

Compensation:

Compensation is based upon experience and qualifications. Resolution Labs has a competitive performance-based compensation package. Resolution Labs supplies the necessary tools to carry out this job in a safe and productive manner. This position is considered a entry/midlevel position, with 0-4 years’ work experience preferred.

Location:

The position is based out of the main office near Fort Wayne, IN.

Application Procedure:

Application by e-mail only; subject line of e-mail should be “Field Service Engineer I” to resumes-at-resolutionlabs.net & Bryan.Orcutt@resolutionlabs.net or apply through Indeed.

Individual e-mails will be sent to those individuals qualifying for an interview. Candidates sending resumes by mail, fax, or making requests by phone will not be included in the selection process.

Application Deadline & Additional Info:

-As a condition of employment, the successful candidate will be required to consent to employee screening checks. These may include, but are not limited to: criminal record check, drug testing, employment history, academic credentials, and verification of identification.

MSO, 15Sept2023

Service Engineer I

Version 2.8

Job Type: Full-time

Salary: $35,000.00 - $55,000.00 per year

Benefits:

401(k)

401(k) matching

Bonus eligible

Additional benefits to be discussed

Experience level:

1 year

2 years

3 years

No experience needed

Under 1 year

Schedule:

8 hour shift

Monday to Friday

40 hours preferred

32 hours a week would be considered.

Work setting:

Office

Warehouse

Willingness to travel: 25% (Preferred)

Job Type: Full-time

Pay: $35,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Willingness to travel:

• 50% (Preferred)