Client Relations Specialist

Company Overview

At Resolve Capital Consolidation, we specialize in providing tailored MCA debt relief solutions to small business owners. Our experienced team works closely with our merchants to develop a customized plan that addresses their specific financial needs and goals.

Summary

As a Client Relations Specialist, you will play a vital role in enhancing our client experience by providing outstanding customer support and managing client interactions. This position is essential in driving our commitment to excellence and maintaining our reputation for superior service.

Responsibilities

• Serve as the primary point of contact for our merchants, addressing inquiries and resolving issues promptly (ie: welcome calls/check ins).
• Develop and maintain strong relationships with merchants to understand their needs and expectations.
• Provide exceptional customer support through effective communication and follow-up.
• Assist in the development of strategies to improve client satisfaction and retention.
• Collaborate with internal teams to ensure payments are timely and recorded accordingly.
• Carry out internal processes related to funder communications, legal coordination, and UCC lien tracking
• Act as an extension of management delegation to provide support to any and all internal processes

Qualifications

• Proven experience in client relations or customer service roles.
• Knowledge of MCA industry/lending
• Ability to manage multiple tasks efficiently while maintaining attention to detail.
• Proficient in using computer systems for data entry and record-keeping.
• Demonstrates ability to build rapport with clients and provide exceptional support.

If you are passionate about building lasting client relationships and delivering top-notch service, we invite you to apply today and become a vital part of our team!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Shift:

• 8 hour shift

Work Location: In person

Salary : $20 - $25