What are the responsibilities and job description for the Maritime Customer Service Associate position at Resolve Marine?
Description
Resolve's Maritime Customer Service Associate (Maritime Compliance Associate) works on-site at the Resolve's office in Fort Lauderdale, FL. This individual will be part of a team providing mission-critical monitoring, operational risk assessment and reporting to our clients in an effort to ensure safe maritime navigation in Alaska AIS, Satellites, terrestrial Antennae, and Marine Navigation Radars.
Working Hours :
3rd Shift / Night Shift
4 Days A Week
10 Hour Shift
Position Responsibilities :
Monitor vessel traffic scheme to detect anomalies and ensure vessel movements with minimal threat to the environment.
Provide briefings and reports based on analysis to the APC Operations Manager.
Communicate with co-workers, vessels, regulatory authorities, and clients in the event of anomalies detected.
Provide information as requested to client vessels and assist in regulatory compliance.
Assist in the improvement of vessel movement planning systems.
Initiate response actions for a vessel emergency or oil spill in accordance with appropriate procedures.
Maintain detailed logs, records, and reports.
Participate in and support emergency response functions
This position operates on a 7 day 24 hour rotational basis ensuring continual safe and efficient delivery of service to our client vessels. The Maritime Compliance Associate may be required to work extended shifts, nights, weekends and holidays. This position is also subject to emergency call back during a crisis event.
Other duties as assigned.
Requirements
High School Degree plus technical training equivalent to an Associate's Degree, or the equivalent combination of education, technical training, or work experience.
Excellent communication (Written and Oral) skills via radio, telephone, or email.
Ability to provide briefings based on analysis / findings.
Proficient in utilizing basic computer applications in support of analytics
Able to manipulate Office Product Suite (Outlook, PowerPoint, Excel, and Word)
Knowledgeable in the use of Google Earth, Maps
Capable of reading Nautical Charts, and charting on either paper or digital medium
Possess strong research and writing skills and be capable of effectively operating as a member of an analytic team
Flexibility and the ability to work in a team environment
Preferred Skills and Certifications :
Educational background in Maritime or Engineering discipline
Experience in Maritime Navigation and Activities
ADA Requirements :
Sit or Stand
Use Hands / Fingers to handle or feel
Exposure to work : office space
Talk / hear
Travel Requirement :
Up to 0% travel is required. If additional, travel is required beyond the specified amount, based on the operational demand, you will be notified accordingly so arrangements can be made.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Maritime Customer Service Associate?
Sign up to receive alerts about other jobs on the Maritime Customer Service Associate career path by checking the boxes next to the positions that interest you.
