What are the responsibilities and job description for the Senior Business Analyst position at ResolveSoft Inc?
Job Description
Job Description
ResolveSoft is a fast-growing company with an excellent culture and flexible work environment. We are looking to add new talent to our team!
ResolveSoft is a dynamic and growing woman-owned, 8(a) company that values innovation, efficiency, and a strong organizational culture. We are seeking a full-time, experienced, and motivated Operations Manager / BA to lead our team and ensure the smooth and efficient operation of our daily activities.
Position Overview
The Operations Manager / BA will play a critical role in overseeing and optimizing operational processes, using a human-centered design approach to understand user needs and improve the customer journey. This role requires a strategic thinker with a proven track record of success in managing multiple departments and fostering a positive and inclusive work environment.
Key Responsibilities
- Oversee daily operations across multiple departments, ensuring efficiency and productivity.
- Serves as a deputy to PM in managing O&M, Tier 2 operations, leading incident response, and problem resolution.
- Serves in a Business Analyst / Product Owner / HCD Analyst capacity.
- Provides a comprehensive understanding of the MNPS architecture and is responsible for the day-to-day operations of MNPS.
- Develop, implement, and maintain quality assurance protocols.
- Streamline existing processes and procedures to enhance internal capacity.
- Lead, motivate, and support a team.
- Manage data collection and analysis.
- Collaborate with cross-functional teams to improve tools and systems.
- Ensure compliance with legal and safety regulations.
- Ability to read, understand, and diagram system architecture.
- Road mapping / Marketplace PI Planning / Coordination.
- Operations & Maintenance Schedule Updates.
- Biweekly Infrastructure Report Distribution.
- Ensure tracking and completion of all recurring assessments.
- Conduct user research and create user personas to understand the needs and behaviors of our customers.
- Develop journey maps and personas to visualize the customer experience and identify areas for improvement.
- Apply human-centered design principles to develop and implement solutions that meet the needs of our users.
Required Skills and Qualifications
Preferred Skills and Qualifications
We provide a competitive salary and benefits package, along with the chance to work on challenging and rewarding projects that make a positive impact on the environment. If you are passionate and eager to contribute to our mission, we encourage you to apply!
ResolveSoft is an 8(a) certified WOSB that specializes in Digital Transformation and IT Modernization
Company Description
ResolveSoft is an 8(a) certified WOSB that specializes in Digital Transformation and IT Modernization
Company Description
ResolveSoft is an 8(a) certified WOSB that specializes in Digital Transformation and IT Modernization
