What are the responsibilities and job description for the Desktop Support Technician position at Resolvetech Solutions?
Sr. Level Field Desktop Engineer-Sabine Pass
Sabine Pass, TX – Onsite
6-12 Months Contract
Job Summary:
Work Schedule - 4 X10 Hour Days-Tuesday thru Friday-OT is Possible
On Call is One Week every 4 weeks-Very Minimal Call outs.
Must have good networking background and then Desktop Support. CCTV Camera and Conference Room experience is a plus.
POSITION OVERVIEW
The Support Specialist, IT Field Services will report to the Manager, IT Field Services and will be responsible for providing IT support for computer hardware, software, network and security systems at our Sabine Pass LNG Terminal (SPL) and surrounding locations.
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Setup and maintain new and existing computer hardware and software, printers, and copiers.
- Supports local server room, server equipment and network equipment.
- Provide computer and software problem solving and training for end-users.
- Provide and maintain documentation on IT systems, network diagrams and configurations.
- Provide ticket resolution and implement changes to the environment using the IT Change Control Process.
- Deploy and support Cisco VOIP phones and mobile devices.
- Support Genetec security ACS and CCTV equipment.
- Manage and maintain user accounts in Active Directory.
- Deploy network switches to support client network connectivity at site.
- Manage and deploy two-way radio communications systems.
- Setup, maintain and troubleshoot audio visual and conferencing systems.
KNOWLEDGE
- Good understanding of Microsoft Windows and Microsoft Office products.
- Windows System Administration.
- Understanding of Windows Active Directory Administration.
- Familiarity with Cisco network switch and router configuration including TCP/IP fundamentals.
- Experience with structured cabling concepts.
- Experience with server hardware installation and maintenance.
- Service desk ticketing systems.
- Xerox copiers and HP printer support.
- Antivirus and malware detection and removal.
- Audio Visual systems including projectors, televisions, phones, and conferencing services.
- Two-way radio support and public-address systems fundamentals.
QUALIFICATIONS (EDUCATION, EXPERIENCE AND SKILLS)
Education and Certifications: A bachelor’s degree in computer science or related field is preferred. Equivalent combination of education, training and experience will be considered.
Experience: Minimum of three (3) years of IT support experience.
Skills:
- Excellent customer service and communication skills.
- Desire to learn new skills. High degree of motivation.
- Strong problem-solving skills.
- Ability to work in a high-pressure environment.
- Ability to work outside of normal workdays and standard office hours.
Job Type: Contract
Pay: $25.00 - $28.00 per hour
Schedule:
- 10 hour shift
Work Location: In person
Salary : $25 - $28
