Inhouse Marketing Lead

JOB DESCRIPTION SUMMARY

The In-House Marketing Lead is responsible for leading the In-House department by example, training staff, growing and developing the In-House program. The Inhouse Marketing Lead will also provide on-site tour generation at timeshare check-in, on-site tour generation via telephone, and on-site promotional events for the purpose of timeshare solicitation.

RESPONSIBILITIES

· Supervise personnel, which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, problem resolution, scheduling In-House staff and monitoring attendance of team

· Growing/Developing the In-house program to maximize tour production and sales

· Working with Marketing Manager to handle all changes and challenges within the department

· Participate in setting tour goals and be involved in communication with other team members related to performance/expectations along with the Marketing Manager

· Representing sales/marketing at check-in on Friday - Wednesday

· Booking owners and guests at check-in and throughout the week for a timeshare tour with our in house department

· Booking owners and guests via telephone for a timeshare tour with our in house department

· Providing concierge services to our owners and guests at check-in and via telephone

· Assisting owners and guests with issues by referring information to owner services

· Entering all booking data into SPI for generating tour arrival reports

· Planning, hosting and/or attending as applicable special on property events throughout the week such as a breakfast, BBQ’s, cocktail party, orientations for the owners and guests

· Creating and delivering invitations and other correspondence to the timeshare villas for the purpose of generating tours

· Maintaining levels of tour volume, gifting limits, and penetration goals as dictated by management

· Performing other related duties & special projects as requested

REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS

· Previous Management and/or supervisory experience

· Ability to effectively deal with people and situations

· Ability to communicate effectively, both orally and in writing

· Ability to establish priorities, work independently, and proceed with objectives without supervision

· Ability to handle and resolve recurring problems

· Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments

· Ability to analyze and solve problems

· Ability to foster a cooperative work environment

· Employee development and performance management skills

· General knowledge of vacation ownership concepts

· Excellent phone etiquette

· Proficient with Microsoft Office

· Type 30 words per minute

OPTIONAL SKILLS A PLUS

· Knowledge of Spinnaker Resorts and/or the timeshare industry

· Prior experience in Sales/Customer Service

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Branson, MO 65616 (Preferred)

Ability to Relocate:

• Branson, MO 65616: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18