Director Slots

Job Description

Responsible for the general management of all Gaming Operations including but not limited to monitoring and improving day-to-day operations, shift scheduling and deployment, establishing operational standards for all Slot Operation team members, meeting guest service goals, monitoring the performance of VLTs/Slot and ETGs, gaming operations and the entire gaming floor.  Assigns work and responsibilities, directing employees, scheduling, and training to ensure that the work group operates at maximum efficiency. Participate in the employee selection process, interviewing and recommending that candidates are hired. Set performance standards for tasks, jobs, and roles of their employees. Disciplines employees and issues corrective actions.

Essential Duties

• Helps to implement and monitor all Gaming Operations training programs and seminars in the development and enhancement of team member skills.
• Maintains a working knowledge of local gaming laws (Federal, State, and Local) regulations as well as the company’s internal controls, policies and procedures and keeps the department informed on all changes and updates.
• Makes sure the guests are being provided with superior customer service.
• Inspires, mentors, and provides support to all Gaming Operations Slot Floor Managers.
• Ensure proper implementation of established policies and procedures pertaining to the Gaming Operations and Cage are being followed to standard.
• Facilitates the execution of the employee’s ‘entry to exit’ process for the department.
• Oversees processes pertaining to emergency drop management and cash box reconciliation
• Ensures gaming operations are following NY Gaming Commission Terms and Conditions.
• Monitors and reports risk and safety concerns to ensure a safe environment for both employees and guests.
• Supports and communicates between all appropriate departments connected with the casino gaming floor.
• Oversees the daily implementation of operational goals and objectives while developing plans on ways to grow the business increasing revenue chances
• Examines feedback on departmental/organizational actions and initiatives from a guest viewpoint and prepare and present plans to address concerns and improve productivity.
• Develops plans based on employee feedback in all areas of the operation to continually improve efficiencies in process management.
• Participates and leads meetings internal and external to gaming operations to gain consistency in communication and improve the overall guest experience within the casino.
• Ensures that operational goals are being met and the Resort World business philosophy is being incorporated.
• Ensures optimal operational efficiency with continual contact and walk through observation of all areas of responsibility
• Reviews and evaluates Gaming Operations departmental performance, working through management to take appropriate steps in resolving unsatisfactory results or conditions.
• Sets priorities and goals for Gaming Operations Floor Managers while providing guidance and assistance as needed.

• All other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must have excellent planning, organizational, verbal communication, and delegation skills
• Must have the ability to maintain discretion and confidentiality
• Requires knowledge and ability to operate computers and general office equipment
• Be adaptable, and demonstrate the highest level of customer/client service and response
• Proficient in Microsoft Word and Excel
• Able to stand and walk the property the entire shift.

Ability to analyze situations in a calm and rational manner and render an appropriate decision

Job Requirements

Physical and Mental

Able to stand and walk the property the entire shift.  Moderate lifting of at least 30 lbs.  Ability to analyze situations in a calm and rational manner and render an appropriate decision. Ability to create employee schedules.  Possess basic math skills.  Ability to be persuasive. 

Work/Educational Experience

• Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations.
• Bachelor’s Degree in related field AND four (5) years’ experience in a Casino Gaming Manager position
• OR Four (6) years’ experience in a Casino Management position.
• Six (6) years’ related operations work experience

Salary: $125,000 - $130,000

Salary : $125,000 - $130,000