What are the responsibilities and job description for the Desk Side Support_SM position at Resource Logistics, Inc.?
Job Description
Title : Desk Side Support
Location : Hamilton, MT 59840
Job Duties and Responsibilities: - Experienced in Desktop Laptop, troubleshooting
Experienced in installation, configuration and OS troubleshooting
Experienced in Asset Management Should have experience in application support
Knowledge on iPhone configuration
Should have exposure to basic network troubleshooting
Exposure and understanding of ticketing tool
Understanding of ticketing process incident/service requests
Understanding of SLA and meeting targets
Understanding of Service desk process of logging tickets and allocation
Understanding of Asset/inventory record process, System & Peripherals movements etc
Understanding to coordinate with vendors/principles
Understanding of client management, user response (email/verbal)
Job Type: Contract
Pay: $22.00 - $23.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Hamilton, MT 59840 (Required)
Ability to Relocate:
- Hamilton, MT 59840: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $23
