What are the responsibilities and job description for the New York, NY Desktop Support position at Resource Logistics?
Title : Desktop Support with Windows 11, Clienture VDI experience.
Location : New York, NY 10019
Rate : $24 / hour on W2 (No Benefits)
Responsibilities : -
- Image and configure laptops and desktops for distribution to onsite, remote users and special projects.
- Provide hardware, software, network problem diagnosis / resolution via telephone, email, chat or remote support for customer's end users
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User account provisioning.
- Use the ticketing system to document and manage problems and work requests and their respective resolutions and circumvention's.
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, reseClienth, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
- Perform user account management activities
- Escalate complex problem to appropriate support specialists
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
- Troubleshoot client software and basic network connectivity problems
- Identify, evaluate and prioritize customer problems and complaints
- May train users and operators on a limited basis and / or may write training procedures
- Participate in on-going training and Cliental development
- Routine maintenance updates with other IT staff and business units
- Provide all required documentation including standards, configurations and diagrams
- Provide knowledge transfer of End User Computing operations
Technical Requirements
Salary : $24
