What are the responsibilities and job description for the Cisco ICM (Intelligent Contact Manager) Design and Development position at Resource Point LLC?
Description Cisco ICM (Intelligent Contact Manager) Design and Development
- Development resource with ability to plan, develop, test and implement Cisco ACD / IVR (UCCE) solutions that improve business efficiency and productivity as well as support business strategies and goals.
- Identify and communicate business needs and translate business requirements into technical system and functional specifications.
- Support one or more highly complex or critical business processes / systems and may require design or integration of technical solutions that may cross multiple functions of the business.
- Project team member for projects large in scope and high complexity; may be enterprise-wide.
- Bachelor's degree in related field preferred.
- Five (5) years of relevant system solution development, testing and implementation work experience required .
Required Skills / Experience :
Certifications :
