What are the responsibilities and job description for the Systems Analyst (Cisco ICM) position at Strategic Staffing Solutions?
Job Description
STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!
Systems Analyst (Cisco ICM)
Location : Detroit, MI
- Remote
Duration : 12 Months
Role Type : W2 Contract Engagement
Engagement Description - Cisco ICM (Intelligent Contact Management) Developer and Design
Development resource with ability to plan, develop, test and implement Cisco ACD / IVR (UCCE) solutions that improve business efficiency and productivity as well as support business strategies and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications. Support one or more highly complex or critical business processes / systems and may require design or integration of technical solutions that may cross multiple functions of the business. Project team member for projects large in scope and high complexity; may be enterprise wide. Bachelor's degree in related field preferred. Five (5) years of relevant system solution development, testing and implementation work experience required.
Top 3 Required Skills / Experience -
Required Skills / Experience - The rest of the required skills / experience. Include :
Preferred Skills / Experience - Optional but preferred skills / experience. Include :
Education / Certifications - Include :
The four pillars of our company are to :
