Demo

Systems Analyst (Cisco ICM)

Strategic Staffing Solutions
Hamtramck, MI Full Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 5/2/2025

Job Description

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

Systems Analyst (Cisco ICM)

Location : Detroit, MI

  • Remote

Duration : 12 Months

Role Type : W2 Contract Engagement

Engagement Description - Cisco ICM (Intelligent Contact Management) Developer and Design

Development resource with ability to plan, develop, test and implement Cisco ACD / IVR (UCCE) solutions that improve business efficiency and productivity as well as support business strategies and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications. Support one or more highly complex or critical business processes / systems and may require design or integration of technical solutions that may cross multiple functions of the business. Project team member for projects large in scope and high complexity; may be enterprise wide. Bachelor's degree in related field preferred. Five (5) years of relevant system solution development, testing and implementation work experience required.

Top 3 Required Skills / Experience -

  • Cisco UCCE (ICM)
  • Cisco Finesse
  • Advanced SQL
  • Required Skills / Experience - The rest of the required skills / experience. Include :

  • eGain Analytics
  • Preferred Skills / Experience - Optional but preferred skills / experience. Include :

  • eGain Analytics
  • CRM Integrations
  • Cyara Testing Tool
  • Verint Workforce Optimization Suite
  • Education / Certifications - Include :

  • Cisco Unified Contact Center Enterprise
  • Advanced SQL
  • The four pillars of our company are to :

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving
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