What are the responsibilities and job description for the Customer Experience Associate position at ReSource Pro?
A company is looking for a Customer Experience Associate (Surplus Lines) to provide front-line customer service support related to insurance regulatory compliance.Key ResponsibilitiesHandle customer inquiries via phone, email, and chatAssist customers by completing tasks and processes for themProvide exceptional customer service and deescalate frustrated situationsRequired QualificationsCustomer-centric mindset with a passion for serviceHigh School diploma or equivalentTechnologically proficient in navigating various systemsTeam player committed to supporting colleaguesProcess-focused and detail-oriented
