What are the responsibilities and job description for the Customer Service Rep position at ResourceMFG?
Interested in working for a great company that will offer you a career path and great benefits?!
Resource MFG ) is the answer you are looking for!
At Resource MFG we are looking for a Customer Service Rep
Pay rate up to $27 per hour depending on experience
Work Schedule: 8:00am to 4:30pm, Monday-Friday.
Job Requirements:
- Two years of related experience.
-
Manufacturing experience is preferred, Aerospace experience a plus
- Good Work Attitude and Team Player.
Duties include:
- 1. Responsible for data entry of Purchase, Repair and Service Orders into company ERP and for maintaining an Excel database containing engineering and customer part numbers and coordinate input and data from multiple sources. 2. Formally acknowledge all Purchase, Repair and Service Orders from assigned accounts and oversee status of orders for assigned accounts. 3. Maintain and grow current business relationships with assigned accounts. 4. Requisitions replacement parts and supplies. 5. Represent the Company in the administration of new contracts, changes or amendments and provide assigned customers with order information and status reports as needed. Maintaining excellent customer relations, service and support. Full and clear communication with customers at all times is a MUST. 6. Participate in and support Customer Team meetings as required and support team roles by augmenting capacity in these areas as dictated by the day to day operational business need. 7. Initiate and implement new ideas, reporting process, and way of constant improvements throughout the process. 8. Maintain an accurate and organized filing system on all programs and contracted customer reports. 9. Present new ideas and implementation plans. 10. Upon completion of each order, generate invoices immediately. 11. Maintain positive attitude with Regent team as well as customers at all times. 12. Due to urgency of some of the programs, be able to handle pressure and maintain a positive attitude. 13. Arrange and coordinate conference calls and meetings. 14. Coordinate and manage mass mailing campaigns including company press releases and assist with printing and organization of customer presentations and proposals
Are you looking to make some money on the side?! Refer a Friend and earn a 100 bonus!!
Benefits:
- Full Medical Insurance.
- Dental and Vision Insurance.
- Full time work.
- 5 Sick Days
- $100 Referral bonus
Salary : $25 - $27
