What are the responsibilities and job description for the Customer Service Rep position at ResourceMFG?
Schedule: 1st Shift 7:00am – 3:30pm ( may change due to business need) Location: Lynwood, CA 90262 Essential Functions: • Review the MRP system with CS counterpart to ensure customer order due dates are in line with required delivery dates. • Assist PM with New Product Introduction in coordination with Quality and Operations. • Collaborate with PM on creating daily report of customer orders currently in-house to review scheduled expected completion dates against current order status to ensure orders are completed on time. • Coordinate with CS counterpart to provide continuous status of their orders within the allotted 4-hour time frame. • Relay communications between quality and operations departments to support our customers’ expectations. • Assist CS counterpart to coordinate truck routes (i.e. pick-up dates) and order completion dates to prevent delays. • Assist CS counterpart and work with receiving planning, scheduling, and contract review personnel to review each incoming order for defined customers and programs. • Other duties as assigned.
Job Posting
Schedule: 1st Shift 7:00 AM - 3:30 PM (may change due to business needs)
Location: Lynwood, CA 90262
Essential Functions:
-
Review the MRP system with CS counterpart to ensure customer order due dates align with required delivery dates.
-
Assist PM with New Product Introduction in coordination with Quality and Operations.
-
Collaborate with PM to create daily reports of customer orders currently in-house to review scheduled expected completion dates against current order status to ensure orders are completed on time.
-
Coordinate with CS counterpart to provide continuous status updates of their orders within the allotted 4-hour time frame.
-
Relay communications between quality and operations departments to support our customers' expectations.
-
Assist CS counterpart in coordinating truck routes (i.e., pick-up dates) and order completion dates to prevent delays.
-
Assist CS counterpart and work with receiving planning, scheduling, and contract review personnel to review each incoming order for defined customers and programs.
-
Perform other duties as assigned.
Salary : $25
