What are the responsibilities and job description for the IT Support Analyst position at Resourcesoft, Inc.?
Job Details
Requirements:
- 2 or more years of experience as a IT Support/Help Desk Analyst.
- Proficiency in diagnosing and resolving technical problems using established procedures.
- Experience with Tier 1 and Tier 2 software and hardware support.
- Experience in analyzing faults and symptoms to restore routine technical services.
- Experience in root cause analysis and developing checklists for common issues.
- Proficiency in maintaining knowledge and call tracking databases for problem resolution.
- Excellent communication skills both verbal and written.
Responsibilities:
- Provide Tier 1 and Tier 2 support for hardware and software issues.
- Troubleshoot and restore technical services by diagnosing faults and symptoms.
- Perform root cause analysis and create solutions for recurring problems.
- Develop and recommend procedures to prevent technical issues.
- Maintain knowledge base and call tracking systems to improve resolution quality.
- Work collaboratively in a team, sharing insights and assisting with calls.
- Offer guidance and informal training to customers on hardware and software usage.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting-edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.
