Service Supervisor

Respite Connection is currently seeking a Full-Time Service Supervisor for Eastern Iowa. Bilingual Spanish-speaking candidates are encouraged to apply! If you have experience supervising HCBS Waiver services, consider this opportunity! We value experience and education as a social worker, teacher, case manager, or direct care staff. You will be making a difference in the lives of children and adults who have a disability and supporting the families that care for them. This is a very rewarding position!

The purpose of the Service Supervisor position is to supervise HCBS services provided by Respite Connection to ensure high-quality care is being provided at all times and to meet state and federal regulations for the provision of those services. This includes monitoring service delivery, individual SCL goals, and ensuring the appropriate resources are available for individuals to meet their goals.

Essential Functions and Responsibilities:

• Supervise the teaching of skills identified to meet each consumer’s individualized goals, which can include social skills, personal care skills, money and budgeting skills, safety skills, and being involved in the consumer’s community.
• Supervise direct care professionals; provide on-going support and training and assess performance at least annually.
• Introduce new staff to consumers and provide orientation and training to the specific needs and goals of the consumer.
• Find creative and effective ways to teach skills, so that the consumer will have the greatest level of success.
• Develop and document care plans to maintain the consumer’s file to include safety plans, medical history, and important information about the member.
• Review service documentation for consumers they have been assigned to ensure compliance with all federal and state regulations.
• Coordinate services with case managers and other agencies as necessary.
• Provide on-going reports to case managers and to parents/guardians identifying the interventions staff used to teach goals, and the consumer’s response to those interventions. Reports include an assessment of the progress made towards goals. Data to write reports will be obtained from reviewing documentation, observation during supervisory visits, and feedback from the direct care staff and/or parents/guardians.
• Perform quality assurance activities as directed.
• Provide excellent customer service, with “customer” defined as consumers, their parents/guardians, direct care professionals, and case managers/social workers.

Required Qualifications:

• Bachelor’s degree in a human-service or education-related field, or a combination of education and experience. Have a valid driver’s license.
• Have access to a reliable vehicle.
• Have a telephone, either land or cell.
• Must complete Mandatory Reporting training, as required by the Department of Human Services.

Preferred Qualifications:

• One year or greater experience with children or children with a disability preferred.
• CPR and First Aid certified, or willing to become certified.
• Experience with HCBS Waiver services.
• Brain Injury Waiver certified.

Skills:

• Must have a passion for providing excellent care to others.
• Must have excellent verbal and written communication skills.
• Must have excellent organizational skills and time management skills.
• Must be able to self-motivate, as well as motivate others such as direct care professionals.

Core Competencies

Leadership

o Promote teamwork and open communication.

Communication

o Demonstrate advocacy, honesty and integrity at all times.

Focus on Agency Goals

o Commitment to high-quality care while also being a good steward of agency resources.

Passion for Excellence

o Strive to meet agency standards and participate in continuous process improvement.

Teamwork

o Establish professional relationships and partner with interdisciplinary team members.

Professional Competency

o Perform required job skills and demonstrate knowledge of waiver rules, company policies, and available resources.

Problem Solving

o Identify problems proactively, report issues to management as appropriate, and remain solution focused.

Accountability

o Recognize errors, correct them, and take action to prevent them in the future.

Credibility

o Provide accurate and reliable information. Act in ways that reflect the values of the agency.

Judgment

o Thoughtful, responsible, and tactful decision-making.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person