What are the responsibilities and job description for the Bilingual Customer Service Representative (CSR) position at Responsive Auto Insurance Company?

Job Type

Full-time

Description

Benefits

401(k) with company match.
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health savings accounts with company contributions & life insurance options
Paid time off
Holiday pay
Paid and unpaid sick leave, where applicable, as well as short & long-term disability
Diverse, inclusive & welcoming culture
Career development

About Responsive

Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We partner with thousands of agents representing the industry's best and most respected insurance agencies to deliver a top-notch service and claims experience. Our customers agree : in 2021, we received a Google reviews rating of 4.8 out of 5 stars-all because of the Responsive way we approach our business.

But Responsive is more than just our name-It's a promise to make auto insurance simple, affordable, and hassle-free. We regularly ask our employees, agents, and customers for feedback. It's how we make good on our mission : to continue raising the bar for service in auto insurance.

What You Will Do

Our Customer Service Representatives work closely with our customers, taking ownership for answering questions, creatively solving challenges, taking new loss information and building ongoing relationships. They also process various underwriting-related activities (e.g., policy changes; cancellations), ensuring accuracy and recognizing logical next steps resulting from changes

e.g., required communications; related tasks).

While each day will be different, a typical day will involve :

Responding with professionalism and appropriate urgency to telephone inquiries (e.g., from those we insure, agents, and / or other parties).

Having the "right" conversation with customers (right questions, right guidance, right amount of time) that address issues or concerns.

Accurately processing various underwriting activities (e.g., changes to policies; payments) and recognizing logical next steps from changes.

Managing own time to ensure incoming calls and underwriting activities are completed with efficiency,

Reviewing own work for quality and accuracy.

Critically analyzing information to identify discrepancies (i.e., is this right?), question assumptions (why are we doing this?) and identify opportunities for improvement (how can we do better?).

Communicating and collaborating with team members (in own or other departments) to share information, document processes, resolve issues, and provide support for learning; and

Documenting work decisions, actions, and processes.

Position Details

This is a full-time position

This job is located onsite in Plantation, Florida.

Supervisor : the incumbent reports to and works under the direct supervision of the Customer Service and Underwriting Director.

Work hours : 9 : 30 AM to 6 : 30 PM, Mon-Fri, and some Saturdays from 9 : 00 am - 1 : 00 pm (Saturday hours on a rotational basis).

Saturdays required on a rotating basis.

Pay is $43,000 annually (DOE).

Applicants must be willing to complete tasks outside of formal job requirements.

Requirements

No prior insurance experience is required. We will train the right person

Must be Bilingual : Spanish / English

Education : High school diploma; some undergraduate studies preferred

Must be willing to work weekend hours

Willingness to complete tasks outside of formal job requirements

Responsive evaluates candidates using a variety of methods including interviews, work simulations, and writing assessments.

The Responsive Offer

In addition to a friendly, collaborative environment, we offer a competitive benefits package, training, and ongoing growth opportunities including :

401(k)

Medical, dental & vision, including free preventative care

Wellness & mental health programs

Health savings accounts with company contributions & life insurance options

Paid time off

Holiday pay

Paid & unpaid sick leave where applicable, as well as short & long-term disability

FMLA leave

Diverse, inclusive & welcoming culture

Career development

How to Apply

Use the "Apply" button at the top of the page to upload a cover letter explaining your interest in this position and a current resume, and complete the application process.

The Responsive Culture

At Responsive, we know we're only as good as our people, which is why we value integrity and humility. We also give our employees the freedom to make common-sense decisions and offer new opportunities for growth and movement across all our departments. You'd join a dynamic team of people who are :

Adaptable : As the industry evolves, we embrace change instead of simply coping with it. New approaches and technologies? No problem.

Collaborative : We accept personal responsibility and accept feedback from one another. We give and take suggestions respectfully and transparently.

Engaged : We're curious and motivated to humbly serve our fellow team members and customers. We're open to new training opportunities and recognize that putting good ideas into action provides value to our customers.

Data-Driven : To protect our capital and stakeholders while boldly seizing market opportunities, we make decisions after we collect and analyze facts. We also use data to learn lessons from both our successes and our mistakes.

Responsive provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.

Salary : $43,000

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Bilingual Customer Service Representative (CSR)

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