Bilingual (Spanish) Claims Support Professional

Description

About Responsive 

Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We partner with thousands of agents representing the industry’s best and most respected insurance agencies to deliver a top-notch service and claims experience. Our customers agree: in 2021, we received a Google reviews rating of 4.8 out of 5 stars—all because of the Responsive way we approach our business.

But Responsive is more than just our name—It’s a promise to make auto insurance simple, affordable, and hassle-free. We regularly ask our employees, agents, and customers for feedback. It’s how we make good on our mission: to continue raising the bar for service in auto insurance. 

What You Will Do
As a Claims Support Professional, your primary role will be interacting with customers/claimants in a fast-paced environment and providing solutions in a professional and empathetic manner. In this great, starting-point role, you’ll identify process improvements that will help provide better service. With success, you’d have the opportunity to join the Claims Adjuster Fast Track or become a Generalist Adjuster (or another role within Underwriting or Claims). Prior insurance experience is not required – we will train you and help you learn insurance inside and out. Sample duties include:

• Accurately execute sensitive clerical tasks on time.
• Manage customers/claimants in a fast-paced, phone-heavy environment with professionalism.
• Accurately input notes/information into systems. 
• Prepare written correspondence.
• Process payments, letters, reports, and other information. 
• Provide support to an assigned group of adjusters or underwriters. 

 Position Details

• This is a full-time, entry-level position reporting to the Claims Director in the Claims Department.
• This job is located onsite in Plantation, Florida. 
• Pay is $39,000 to 43,000 annually (DOE).
• Applicants must be willing to complete tasks outside of formal job requirements. 
• Work hours: 9:00 AM to 6:00 PM.

Requirements

• HS degree; some college or a college degree preferred.
• At least one year of experience in a high-volume or high-demand customer service role (e.g., call center, food service, or similar).
• Ability to multi-task and give attention to detail. 
• Willingness to work in a fast-paced, phone-heavy environment.
• Strong analytical, problem-solving, and critical thinking skills. 
• Curiosity (e.g., identifying oddities and asking follow-up questions to explore them). 
• Commitment to learning (e.g., listening to and acting on feedback). 
• Ability to work independently with limited supervision. 
• Proficiency with software programs such as Word and Excel. 
• Excellent communication skills (speaking and writing).

Responsive evaluates candidates using a variety of methods including interviews, work simulations, and writing assessments.

The Responsive Offer
In addition to a friendly, collaborative environment, we offer a competitive benefits package, training, and ongoing growth opportunities including:

• 401(k) 
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health savings accounts with company contributions & life insurance options 
• Paid time off
• Holiday pay
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• FMLA leave
• Diverse, inclusive & welcoming culture 
• Career development 

How to Apply
Use the “Apply” button at the top of the page to upload a cover letter explaining your interest in this position and a current resume, and complete the application process.

The Responsive Culture
At Responsive, we know we’re only as good as our people, which is why we value integrity and humility. We also give our employees the freedom to make common-sense decisions and offer new opportunities for growth and movement across all our departments. You’d join a dynamic team of people who are:

• Adaptable: As the industry evolves, we embrace change instead of simply coping with it. New approaches and technologies? No problem.
• Collaborative: We accept personal responsibility and accept feedback from one another. We give and take suggestions respectfully and transparently.
• Engaged: We’re curious and motivated to humbly serve our fellow team members and customers. We’re open to new training opportunities and recognize that putting good ideas into action provides value to our customers.
• Data-Driven: To protect our capital and stakeholders while boldly seizing market opportunities, we make decisions after we collect and analyze facts. We also use data to learn lessons from both our successes and our mistakes.

Responsive provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. 

Salary : $39,000 - $43,000