What are the responsibilities and job description for the Claims Administrative Support Professional - Bilingual (Spanish) position at Responsive Auto Insurance Company?
Description
About Responsive
Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. Partnering with thousands of agents from the industry’s most respected insurance agencies, we deliver top-notch service and claims experiences.
Our mission is to make auto insurance simple, affordable, and hassle-free. By actively seeking feedback from employees, agents, and customers, we continuously raise the bar for service and innovation.
Why Join Responsive?
At Responsive, we’re committed to supporting our team with comprehensive benefits and a positive work environment, including:
- Employer-Paid Healthcare: Medical, dental, and vision plans with free preventative care.
- Retirement Savings: 401(k) with company match.
- Work-Life Balance: Generous PTO, holiday pay, and paid sick leave.
- Wellness Programs: Mental health support and wellness initiatives.
- Career Development: Training and growth opportunities in a collaborative environment.
Position Details
- Employment Type: Full-time, onsite role.
- Location: Plantation, Florida.
- Compensation: $39,000 - $43,000 annually (dependent on experience).
- Work Hours: 9:00 AM to 6:00 PM.
What You’ll Do
As a Claims Support Professional, your primary role will be interacting with customers and claimants in a fast-paced environment, providing solutions with professionalism and empathy. This entry-level role offers opportunities for growth, including the Claims Adjuster Fast Track or Generalist Adjuster roles. We provide training to help you develop a strong foundation in insurance. Key responsibilities include:
- Accurately executing sensitive clerical tasks on time.
- Managing customer and claimant interactions in a phone-heavy, fast-paced environment.
- Inputting detailed and accurate information into systems.
- Preparing written correspondence and processing payments, letters, and reports.
- Providing support to an assigned group of adjusters or underwriters.
- Other duties as assigned
Requirements
What We’re Looking For
- Education: High school diploma required; some college or a degree preferred.
- Experience: At least one year in a high-volume customer service role (e.g., call center, food service).
- Skills:
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent verbal and written communication.
- Proficiency in Microsoft Word and Excel.
- Ability to multitask and prioritize in a fast-paced environment.
- Mindset: Self-motivated, curious, detail-oriented, and eager to learn.
- Language: Bilingual in Spanish and English (required).
Responsive evaluates candidates using interviews, work simulations, and writing assessments.
Our Culture
Responsive is more than just a workplace—it’s a community built on collaboration, adaptability, and innovation. You’ll join a team of professionals who:
- Adapt: Embrace change and proactively improve.
- Collaborate: Work transparently and respectfully with others.
- Engage: Show curiosity and commitment to serving customers and teammates.
- Be Data-Driven: Use insights to inform decisions and drive success.
Responsive provides equal employment opportunities (EEO) to all employees and applicants, fostering a diverse and inclusive workplace.
Salary : $39,000 - $43,000
