Field Automobile Damage Appraiser - Bilingual (Spanish)

The Responsive Offer
In addition to a friendly, collaborative environment, we offer a competitive benefits package, training, and ongoing growth opportunities including:

• 401(k) with company match
• Company paid medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health savings accounts with company contributions & life insurance options
• Paid time off
• Holiday pay
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• FMLA leave
• Career development

How to Apply

What You Will Do

As a Field Automobile Damage Appraiser, you will be responsible for appraising automobile damage to determine repair costs for insurance claim settlement. You will also prepare repair cost or cost estimates and recommendations and work with automotive repair shops to seek agreement on repair costs.

The ideal candidate can make informed decisions considering data, options, and potential impacts. Good negotiation skills. Strong analytical attention to detail. Good organizational skills.

Territories will include both Miami-Dade and Broward.

Essential Duties include:

• Examines the damaged vehicle to determine the extent of structural, body, mechanical, electrical, or interior damage.
• Estimates cost of labor and parts to repair or replace each damaged item.
• Reviews repair cost estimates with the body shop manager or foreman.
• Negotiates with repair facilities cost-effective solutions for issues that may arise throughout the repair process.
• Completes inspection reports with a high level of detail and in accordance with industry standards.
• Determines feasibility of repair versus replacement of parts, such as bumpers, fenders, and doors.
• Evaluates practicality of repair as opposed to payment of vehicle market value before the accident.
• Determines valuations on total vehicle loss.
• Prepares insurance forms to indicate repair cost estimates and recommendations.
• Provides technical support to claim handlers on vehicle repair issues.
• Applies knowledge of market value and other factors affecting reparability issues.
• Answers inbound calls and making outbound calls to customers.
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.
• Provides exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
• Keeps management apprised of developments.
• Sets priorities with regards to scheduling inspections, etc.
• Maintains a high level of technical knowledge in the automotive repair industry.
• Maintains detailed, accurate and timely records.
• Other tasks as assigned.

Requirements

• Associate degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Two to four years related experience and/or training; or equivalent combination of education and experience.
• One-year certificate from college or technical school; or three to six months of related experience and/or training; or equivalent combination of education and experience.
• Bilingual Spanish/English
• Strong analytical skills, including problem-solving and creativity/innovation.
• Superb writing and oral communication skills
• Attention to detail and organizational skills
• Team player with the ability to adapt quickly
• Excellent verbal, written, and overall people management skills
• Solid computer skills/ MS Office with Advanced Microsoft Excel skills
• Organizational and multi-tasking abilities
• Extensive knowledge in all areas of claims handling
• Strong time management and organization skills

Bonus Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence, but not required
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.

Responsive evaluates candidates using a variety of methods including interviews, work simulations, problem-solving exercises, and writing assessments.