What are the responsibilities and job description for the Manager, Underwriting and Customer Service position at Responsive Auto Insurance Company?
Description
Location: Plantation, Florida
Work Schedule: Full-time, on-site
Compensation: Competitive salary based on experience (DOE)
Growth Opportunities: Role responsibilities may expand based on performance and skillset
About Responsive
Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We partner with thousands of agents representing the most respected insurance agencies to deliver a top-notch service and claims experience.
Responsive is more than just our name—it’s a culture of making auto insurance simple, affordable, and hassle-free. Being Responsive is how we fulfill our mission of raising the bar for service in auto insurance.
Why Join Responsive?
At Responsive, you’ll enjoy:
- Comprehensive Benefits: Employer-covered medical, dental & vision insurance, along with wellness & mental health programs.
- Retirement Savings: 401(k) with company match.
- Paid Time Off: Generous PTO, holiday pay, and sick leave options.
- Professional Development: Career growth opportunities and ongoing training.
- Supportive Environment: Collaborative, inclusive, and data-driven culture.
What You Will Do
As the Manager of Underwriting and Customer Service, you will oversee the performance of our Underwriting and Customer Service teams, ensuring efficient and effective operations. You’ll develop strategies, optimize processes, and foster a high-performing, data-driven, service-oriented work environment.
Key responsibilities include:
- Leading and mentoring the team to achieve or exceed goals. Providing clear expectations, feedback, and development opportunities.
- Continuously improving workflows, procedures, and tools to enhance productivity and quality while reducing costs.
- Analyzing business issues and opportunities, identifying their financial and operational impact, and implementing effective solutions.
- Recruiting, training, and retaining top talent to strengthen team performance and maintain a positive culture.
- Managing team schedules, assignments, and work-life balance.
- Establishing and monitoring customer service standards while resolving quality concerns and recommending process improvements.
- Representing the company as the underwriting corporate representative in relevant engagements.
- Collaborating with internal and external stakeholders to support ongoing business needs and objectives.
Requirements
What We’re Looking For
- Education: Bachelor’s degree required.
- Experience: Proven experience in operations management, team leadership, and driving operational excellence; insurance experience is a plus.
- Licensing: Current Florida 2-20 Resident General Lines license or the ability to obtain within the first 90 days.
- Skills: Strong problem-solving, analytical, and conflict resolution abilities. Proficiency in Microsoft Office Suite.
- Language: Bilingual in English and Spanish (verbal and written) preferred.
- Availability: Flexibility to work after hours and weekends when required.
- Mindset: Adaptable, team-focused, and thrives in a fast-paced, evolving environment.
About Our Culture
At Responsive, we know our business is only as good as our people. We value integrity, humility, and innovation. Employees are encouraged to:
- Adapt: Embrace change, innovation, and learning to stay ahead.
- Collaborate: Work transparently and respectfully, taking personal responsibility.
- Engage: Show curiosity and motivation to serve both team members and customers.
- Think Data-Driven: Use insights to improve processes, seize opportunities, and learn from successes and challenges.
Responsive provides equal employment opportunities (EEO) to all employees and applicants, fostering a diverse and inclusive workplace.
