Senior Project Manager

About Responsive

Responsive, formerly RFPIO, is the market leader in an emerging new category of SaaS solutions called Strategic Response Management. Responsive customers including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom are using Responsive to manage business critical responses to RFPs, RFIs, RFQs, security questionnaires, due diligence questionnaires and other requests for information. Responsive has nearly 2,000 customers of all sizes and has been voted “best in class” by G2 for 13 quarters straight. It also has more than 35% of the cloud SaaS leaders as customers, as well as more than 15 of the Fortune 100. Customers have used Responsive to close more than $300B in transactions to-date.

About The Role

The Senior Project Manager within the Operations/Transformation Team is responsible for leading and executing complex, cross-functional projects aimed at transforming and optimizing operational processes. This role involves overseeing the entire project lifecycle from planning and execution to monitoring and delivery, ensuring projects align with business objectives and are completed on time, within scope, and within budget. The Senior Project Manager will work closely with key stakeholders, including senior leadership, to drive operational change initiatives, improve efficiency, and support the organization’s growth and transformation goals. This role supports global teams and will need to flex timings.

Essential Functions

Project Planning & Execution:

• Establish project management intake, prioritization and delivery mechanisms across the project lifecycles.
• Lead and deliver end-to-end project management for large-scale operational transformation initiatives, including process improvements, technology implementations, and organizational changes.
• Develop and use repeatable artifacts like detailed project plans, timelines, resource allocation, and budgets to ensure successful project delivery.
• Oversee project teams, assign responsibilities, and ensure tasks are completed according to plan.
• Identify areas of improvement in project delivery, redesign workflows, eliminate inefficiencies, and implement best practices that enhance project management effectiveness.
  
  

Stakeholder Management

• Act as the primary point of contact between the transformation team and senior leadership, ensuring alignment on project goals, timelines, and outcomes.
• Regularly engage with cross-functional teams, including operations, IT, finance, and human resources, to ensure collaboration and buy-in for project initiatives.
• Communicate project status, risks, and issues to stakeholders, providing regular updates and progress reports.
  
  

Risk Management & Issue Resolution

• Proactively identify project risks and develop mitigation strategies to minimize potential impacts on project delivery.
• Resolve project-related issues and challenges by collaborating with relevant stakeholders and escalating issues when necessary to senior leadership.
• Ensure that risk management strategies are in place for all projects to avoid disruptions to ongoing operations.
  
  

Change Management & Communication

• Lead organizational change management efforts to ensure smooth adoption of new processes and technologies across the organization.
• Develop and execute communication plans to inform and engage key stakeholders on the progress and impact of transformation initiatives.
• Provide training, support, and guidance to teams affected by operational changes to ensure successful project implementation.
  
  

Performance Monitoring & Reporting

• Track and measure key project metrics to assess the success of operational initiatives and identify areas for further improvement.
• Use data and performance indicators to provide regular updates and performance reports to senior management.
• Ensure that all projects are delivered on time, within budget, and meet the agreed-upon scope and quality standards.
  
  

Leadership & Mentorship

• Build, mentor and provide guidance to junior project managers and team members, fostering a collaborative and high-performing team environment.
• Lead by example in promoting a culture of accountability, continuous improvement, and operational excellence within the project management team.
  
  

Budget & Resource Management

• Manage project budgets, ensuring all financial resources are allocated effectively and cost savings are identified where possible.
• Ensure that project resources, including personnel, technology, and equipment, are utilized efficiently to achieve optimal project outcomes.
  
  

Qualifications

• Education: Bachelor’s degree in Business, Operations Management, Project Management, or a related field; Master’s degree preferred.
• Experience: 10 years of project management experience, with at least 5 years managing large-scale, cross-functional projects, particularly focused on operational transformation or process improvements.
• PMP (Project Management Professional), PRINCE2, or Agile certifications are preferred.
• Lean/Six Sigma certifications are a plus.
• Proficiency in project management software (e.g., Microsoft Project, Asana, Click-up, Jira, or Trello).
• Experience with process mapping and improvement tools such as Lean, Six Sigma, or BPMN.
• Strong understanding of change management methodologies and best practices.
• Strong leadership and people management skills, with the ability to lead cross-functional teams.
• Excellent communication and interpersonal skills to engage stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to work under pressure and manage multiple projects simultaneously.
• Adaptable and comfortable working in a fast-paced, dynamic environment.
  
  

Additional Information

The compensation range for this role is $100,000-$140,000 On-Target Earnings (base commission), depending on experience and location.

At Responsive, our mission is to establish ourselves as one of the best places to work by building trust, respecting personal boundaries, valuing work-life balance, promoting diversity, and inclusiveness, and instilling a true sense of ownership and belonging among every employee that will transcend to delighting customers and creating true market value.

People feel empowered, supported, and included

Trust and transparency are built into the way we work

Creativity, curiosity, and continuous improvement are encouraged and nurtured

US-Based Employees Can Look Forward To The Following Benefits

• Competitive Compensation, Company Bonus
• 401k with company matching
• Unlimited professional development and ongoing learning through LinkedIn Learning Solutions
• 4 weeks of paid vacation, paid sick days, and paid bereavement
• 4 week sabbatical after 5 years of service
• Weekly virtual yoga sessions
• Mental Wellness Program (EAP) to support your well-being and self-care
• Team events, such as happy hours, off-sites, and team building events
• Best-in-class health benefits, company paid for employee and company contribution for family coverage
• Associates based outside of the US will enjoy similar benefits, comparable and specific to their national standards
  
  

Responsive is committed to building and fostering a diverse and inclusive culture that we can all be proud of. We encourage people of all cultures, ethnicities, ages, backgrounds, races, national origins, genders, sexual orientations, religions, and abilities to apply for our open positions. If you are also committed to this kind of culture and see yourself joining our team, please apply - we look forward to learning more about you!