Program Manager of Adult Services

Description

Position Summary:

The Program Manager of Adult Services is responsible for overseeing and guiding the effective delivery of reStart Inc.’s adult-focused supportive housing programs, including the Women’s Low Barrier Shelter, Healthy Blue Program, Court Services Referral Program, and the Next Step Program. This role ensures the daily operations of each program are running efficiently, staff are supported and coached, and participants receive high-quality, holistic services. The Program Manager will supervise 5–8 case managers and collaborate with the Director of Adult and Clinical Services to support budgetary oversight, reporting, quality assurance, and program development aligned with reStart’s mission to serve individuals experiencing housing instability.

Key Responsibilities:

Program & Operations Management

• Ensure program delivery aligns with organizational mission, service goals, and contractual requirements.
• Provide hands-on leadership and support for all assigned programs and ensure policies and procedures are followed.
• Support accurate and timely participant data collection, documentation, and reporting in alignment with regulatory and funding requirements.
• Maintain compliance with agency policies, external regulatory standards, and best practices for case management.

Team Leadership & Staff Development

• Supervise, train, and mentor case managers and coordinators across assigned programs.
• Conduct regular team meetings, individual check-ins, and performance evaluations to support professional development and program consistency.
• Offer guidance and coaching around housing-focused case management, service planning, documentation, and participant engagement.
• Identify staff training needs and coordinate internal or external development opportunities accordingly.

Program Evaluation & Quality Improvement

• Audit case records to ensure accuracy, alignment with expected service outcomes, and adherence to agency expectations.
• Participate in planning, goal setting, and evaluation efforts for programs to continuously improve participant outcomes and team efficiency.
• Assist in policy review, gap analysis, and implementation of revised operational procedures when needed.
• Lead team meetings and contribute to agency-wide management initiatives.

Participant Support & Community Partnerships

• Ensure a welcoming and solution-oriented environment for program participants across all service areas.
• Support staff in delivering individualized services to participants, including housing stabilization, referrals, crisis intervention, and system navigation.
• Strengthen and maintain community partnerships that enhance participant support systems and expand service options.
• Step in to assist with assessments, group facilitation, or program coverage as needed.

Administrative Oversight

• Support the Director in developing and monitoring program budgets, staffing needs, and contract deliverables.
• Contribute to agency reporting, compliance documentation, and stakeholder updates related to assigned programs.
• Serve as a liaison between the program teams and other departments, promoting coordination and collaborative problem-solving.

Qualifications

Qualifications & Competencies:

• Master’s degree in social services, public administration, or related field preferred.
• 3–5 years of progressive leadership experience in program management or supervision within a human services or nonprofit environment.
• Knowledge of issues impacting individuals experiencing homelessness, including behavioral health, housing access, substance use recovery, and trauma-informed care.
• Demonstrated success in coaching staff, managing teams, and coordinating services within a fast-paced setting.
• Experience working with varied populations and commitment to providing services that are respectful, responsive, and person-centered.
• Proficient in MS Office and case management platforms; ability to effectively interpret data and report on program progress.
• Valid driver’s license, reliable transportation, and ability to pass criminal background check and drug screening.
• Availability for on-call rotation during evenings and weekends as assigned.

Work Schedule:

• Monday – Friday (business hours) with rotating on-call coverage required.

Direct Reports:

• Housing Case Managers
• Healthy Blue Case Manager
• Court Referral Coordinator
• Next Step Referral Coordinator

Core Values and Attributes:

• Commitment to mission-driven work with a focus on impact and service excellence.
• Solution-focused mindset with adaptability in managing shifting needs and priorities.
• Strong interpersonal and communication skills to lead teams and engage with internal and external stakeholders.
• High level of integrity, professionalism, and accountability.
• Collaborative leadership style with the ability to inspire and support diverse team members.