What are the responsibilities and job description for the Hourly Manager/Key Employee position at Restaurants of America?
Position Overview: Oversees essential business duties related to the day-to-day operations of the restaurant; specifically in the areas of Hospitality, Safety, Cleanliness, Kitchen and Bar. This position ensures the shift runs efficiently, provides clear direction to hourly employees, and communicates all necessary business, employee, customer updates to management team during shift changes. The hourly manager performs standard management duties, including opening and closing restaurant, completing employee checkouts, guest satisfaction, placing product orders, cash handling and maintaining a clean and organized restaurant. This position ensures all employees adhere to company policy and standards at all times.
Accountabilities
PeopleLeadership & Coaching Training & Development
Customer Guest Service & Atmosphere Guest Satisfaction Food & Beverage Quality
Financials Deliver Results Inventory Control
Standards Responsible Alcohol Service Food Safety/Sanitation Facility Cleanliness Safety & Security
Responsibilities Monitor Staffing Levels Proper Cash Handling Following Proper Systems Team Building Vendor Relationships To Go Service & Catering
Knowledge, Skills, Abilities Basic knowledge in Microsoft Word and Excel General knowledge in full service restaurant operations/ hospitality industry Strong organization and planning skills Strong operational skills in a customer-service & hospitality environment Strong coaching skills Intermediate mathematical computations skills Ability to communicate clearly and concisely, both orally and in writing Ability to build relationships at all levels Ability to handle confidential and sensitive information Ability to manage changing priorities
Qualifications Top performing server or Kitchen employee
Accountabilities
People
Customer
Financials
Standards
Responsibilities
Knowledge, Skills, Abilities
Qualifications
