What are the responsibilities and job description for the Assistant IT Project Engineer and Escalations position at RESTECH INFORMATION SERVICES?
Description:
Join our Galactic Tech Fleet! We are seeking a Systems Commander skilled in the arts of Microsoft, VMWare, and storage solutions, akin to mastering the Force of virtualization, disaster recovery, and SAN/NAS technologies. Your mission, should you choose to accept it, involves deploying and maneuvering various SAN/NAS, VMware/Hyper-V Server, and backup systems for critical disaster recovery operations. A high level of VMware mastery is essential for success in this role.
Desired Skills and Holocron Knowledge:
- Mastery in Active Directory troubleshooting, akin to navigating the stars from Windows Server 2008 R2 to beyond.
- Expertise in Active Directory Architecture and defense strategies, ensuring our network remains impervious to the dark side.
- Proficiency in Network Security Solutions, guarding our data like the most loyal of Starfleet officers.
- Experience in AD/Exchange migrations, maneuvering through complex galactic sectors.
- Advanced knowledge in networking protocols and services (TCP/IP, DHCP, WINS, DNS, SMTP, DFS) - think of it as understanding the language of droids and starships.
- Ability to analyze and repair servers and applications in diverse and challenging environments, much like a seasoned engineer aboard the USS Enterprise.
- Proven technical troubleshooting and analytical skills, reminiscent of a wise Jedi.
- Experienced in leading projects through hyperspace, with accurate estimates, planning, and timely delivery of deliverables.
- Skill in translating technical needs into business requirements, much like a diplomatic ambassador.
- Strong communication abilities to collaborate with fellow tech team members, forming a cohesive crew.
- Commitment to tight timelines and managing multiple star missions simultaneously.
- Exceptional written communication for crafting technical scrolls and documentation.
- Essential proficiency in VMWare, Hyper-V, ESX, and the art of migrating systems to the latest Microsoft operating systems.
- Fluency in Exchange architecture and implementation, including high availability, clustering, and DAG replication.
- Technical engineering skills in Active Directory systems, applications, platforms, and integrating various databases.
Join us on this exciting journey through the technological cosmos. Together, we'll explore new worlds, protect our data galaxy, and push the boundaries of what's possible!
Requirements:
Advanced Networking:- In-depth knowledge of TCP/IP, DNS, DHCP, VLANs, and VPNs.
- Proficiency with firewalls, routers, and switches (e.g., Cisco, Juniper, SonicWall).
- Server Administration:
- Expertise in Windows Server (2016/2019/2022) administration.
- Experience with Active Directory, Group Policy, and DNS management.
- Proficiency with Linux server administration.
- Virtualization:
- Strong knowledge of virtualization technologies (VMware, Hyper-V).
- Experience with virtual machine management, clustering, and replication.
- Cloud Services:
- Advanced knowledge of cloud platforms (Azure, AWS, Google Cloud).
- Experience with cloud migrations, management, and troubleshooting.
- Security:
- Proficiency in cybersecurity best practices and frameworks (e.g., NIST, ISO 27001).
- Experience with endpoint protection, SIEM, and network security tools.
- Knowledge of penetration testing and vulnerability assessments.
- Storage and Backup Solutions:
- Experience with SAN, NAS, and other storage technologies.
- Proficiency with backup solutions (Veeam, Datto, Acronis).
- Scripting and Automation:
- Strong scripting skills (PowerShell, Python, Bash).
- Experience with automation tools (Ansible, Puppet, Chef).
- RMM and PSA Tools:
- Proficiency with Remote Monitoring and Management (RMM) tools (e.g., ConnectWise Automate, Datto RMM).
- Experience with Professional Services Automation (PSA) tools (e.g., ConnectWise Manage).
- Disaster Recovery and Business Continuity:
- Experience in designing and implementing disaster recovery and business continuity plans.
- Advanced Troubleshooting:
- Strong problem-solving skills with a focus on root cause analysis.
- Ability to troubleshoot complex technical issues across multiple environments.
- Documentation and Reporting:
- Ability to create and maintain detailed documentation.
- Experience with generating technical reports and presenting findings to stakeholders.
