Receptionist- 4:30pm to 12:30am

Position Summary: Provide professional coverage of the front desk and telephone system. Deliver exceptional, person-centered customer service in all aspects of job execution and performance.

• Receive, screen, route, and direct telephone calls and in-person inquiries to all departments in a pleasant and professional manner.

• Greet and assist residents with daily needs.

• Sort inter-office and external mail.

• Assists in coordinating the emergency response system.

• Ensure the safety and cleanliness of assigned areas. Perform a variety of cleaning tasks such as vacuuming, dusting, mopping, and sweeping. Maintain the cleanliness of restrooms, cafe, lobby, entry ways, dining room, and exterior spaces/sidewalks as assigned and/or observed.

• Display excellent customer services skills by projecting a positive and cheerful demeanor with staff, residents, customers, and vendors at all times.

• Assist in the set-up, take-down, clean-up and coordination of activities and events as needed.

• Make referrals to the Administrator regarding resident concerns and behavior issues.

• Develop and maintain professional and appropriate relationships and rapport with all residents, their families, and employees.

• Gather and input data for facility communication system.

• Scan and upload documents into resident clinical chart.

• Act as a first responder to emergency call system and fire alarm, monitor campus security cameras.

• Assumes all other position related responsibilities as assigned and campus needs evolve.

• Ability to complete multiple tasks with interruptions.

• Professional phone skills and appearance.

• Effective decision-making skills.

• Ability to effectively coordinate emergency and evacuation situations when necessary.

• Ability to speak clearly and distinctly when making announcements.

• Effective verbal and written communication skills.

• Ability to operate standard office equipment including fax, calculator, telephone, copier, audio visual equipment, etc.

• Computer literate and familiar with Word, Excel, Email, etc.

• Communicates effectively and tactfully, while recognizing age, cultural orientation, needs, abilities and physical condition.

• Ability to display a sense of caring, concern, compassion, and dignity for residents.

• Ability to establish and maintain effective and professional working relationships with residents, families, visitors, and employees.

• Well organized and attentive to detail.

• High school graduate or successful completion of GED.

• Previous receptionist experience or training desired, preferably working with the elderly.

• Participates in learning and development opportunities.

• Attends all required training and departmental meetings.

• N/A

• Rotating schedule which can include weekends, evenings, and holidays.

• Practice the highest standards of ethics, honesty, and accuracy.

• Understand and support Resthaven policies and procedures.

• Assumes all other position related responsibilities as assigned.

Physical Demands & Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Requests for reasonable accommodations may be made through Human Resources to enable individuals with disabilities to perform the essential functions.