What are the responsibilities and job description for the Lead Transporter position at Reston Hospital Center?
Introduction
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Lead Transporter with Reston Hospital Center you can be a part of an organization that is devoted to giving back!
Benefits
Reston Hospital Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
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Free counseling services and resources for emotional, physical and financial wellbeing
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401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
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Employee Stock Purchase Plan with 10% off HCA Healthcare stock
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Family support through fertility and family building benefits with Progyny and adoption assistance.
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Referral services for child, elder and pet care, home and auto repair, event planning and more
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Consumer discounts through Abenity and Consumer Discounts
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Retirement readiness, rollover assistance services and preferred banking partnerships
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Education assistance (tuition, student loan, certification support, dependent scholarships)
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Colleague recognition program
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Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Reston Hospital Center family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Lead Transporter to help us reach our goals. Unlock your potential!
Job Summary and Qualifications
Lead Patient Transporter is responsible for overseeing the daily workflow and management of all the patient transporters. Lead patient transporter is responsible for the safe and expeditious transport of patients and supplies to and from locations throughout the hospital campus. Lead Patient Transporter is required to operate and maintain (cleanliness/safety) various types of patient transport devices such as; beds, specialty chairs, stretchers and wheelchairs to include associated support equipment such as; oxygen tanks, monitoring equipment, IV poles, IV pumps, bed inflation units and drainage tubing and containers and provide training and mentoring and equipment to transport staff. Lead Patient Transporter will provide these services following RHC Policy and Procedures. Lead Patient Transporter will participate in Quality Improvement process and adhere to the RHC standards of behavior.
Quality
To perform the job of lead patient transporter successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, experience, and ability necessary to perform this job.
Oversee daily operations of all transport staff.
Train transport staff on proper use of PATRA patient transport software
Train transport staff on proper use of, maintenance, charging and security of iPads used for the PATRA system.
Train transport staff on proper customer service skills and caring of patients during transporting of patients.
Train transport staff and monitor efficiency of workflow management.
Monitor, track, and report PATRA performance metrics to the Diagnostic Imaging Director.
Responsible for ensuring transporter work schedules are filled out on time and shifts are adequately covered.
Monitor and ensure transport staff is adhering to the department patient satisfaction initiatives and using key words at key times established by the department.
Introduces yourself to the patient and explain the reason and procedure for transport to the patient and/or significant other or family member, using terms they will understand.
Adheres to NPSG and uses the department established key words of; “For your safety will you please state your full name and date of birth for me?” This will ensure that the two patient identifiers of full name and date of birth match with the patient’s wristband and exam requisition to ensure the right patient for the right exam for the right reason.
Will use department-established key words of SAFETY, CONCERN, COMFORT and CARE during ALL patient interactions.
Provides for appropriate privacy of the patient.
Immediately reports any information relayed by the patient and/or companion concerning abuse.
Report any information, concerns or questions posed by the patient to the Technologist performing the exam so that the concerns, issues or questions needing answered for the patient prior to the start of the examination.
Communicate to nursing staff about patient transport, exam ordered and destination and confer with nursing staff about connected oxygen, cardiac monitor, or any other devise, as nursing staff is required to accompany patients on cardiac monitoring.
Assist with the patient’s safe transfer process by using correct body mechanics and requesting additional help when needed.
Maintains adequate supply of linens for stretchers and wheelchairs.
Keeps equipment clean and disinfected and reports any mechanical issues so work orders are completed and the equipment fixed.
Practice proper universal precautions and follows proper use of isolation protocols, practices and supplies.
Demonstrates exceptional Customer Service skills, principles, and respectful, professional behavior at all times with all staff, customers, family members, physicians and hospital staff.
Actively seeks ways to control costs without compromising patient safety, qualify of care or the services delivered.
Demonstrates knowledge of the occurrence reporting system. Uses system to report potential patient safety issues.
Attends in-service presentations and completes all mandatory education requirements on or before the due date.
Uses Performance Improvement Plan to improve patient safety.
Regular, punctual and dependable attendance.
Ensures appropriate recording of hours worked, adhering to hospital policy.
Works and adjusts schedule as needed, including on call coverage to meet the needs of the department.
Other duties as assigned.
Service
Strives to meet expectations/needs of customers; responds to concerns with sense of urgency; seeks win-win solutions for unreasonable patient/customer expectations
People
Assists with orientation of new personnel as directed. Serves as a positive role model and resource for peers.
Growth
Seeks opportunities for improvement; prevents small problems from becoming large ones; pays attention to detail; follows instructions and protocol/procedures; adheres to company code of conduct; maintains integrity in all aspects of his/her work
Finance
Monitors unit for availability of supplies. Restocks to optimum levels as instructed.
Other

Performs other duties as assigned.

Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”
What qualifications you will need:
High School Degree or equivalent
Preferred
Previous transport experience preferred
Knowledge of medical terminology preferred
Previous customer service experience preferred
Preferred
- Basic Cardiac Life Support required
- CPI Training required within 90 days of hire
Reston Hospital Center has provided quality healthcare services since 1986. We give patient's access to trained physicians and advanced technology. Our 230 bed hospital is one of the region's leading acute care facilities in Reston and the growing Northern Virginia region. We offer a full range of medical services, including 24-hour emergency care. Our hospital specializes in maternal/child health, surgical services on both an inpatient and extensive outpatient basis. We offer urological services including lithotripsy. Our cancer care offers state-of-the-art radiation therapy, rehabilitation therapy programs and a wide array of diagnostic imaging capabilities. Reston Hospital Center is a certified Stroke Center, certified Total Joint Center and the only accredited Chest Pain Center in Northern Virginia. We are the only Hospital in Northern Virginia to receive Joint Commission designation as a Top Performer on Key Quality measures for multiple consecutive years.
At Reston Hospital Center, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Lead Transporter opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
