Sr. Collections Specialist

Description

Pay Rate: $33.73-$37.68

Restoration Management Company expects each, and every employee to embrace and apply in their daily activities the following company CORE VALUES: Team Spirit, Integrity, Quality, Humility, and Safety. These, in addition to the requirements listed below, are essential to the success of your career with Restoration Management.

Job Summary

The Senior Collections Specialist is responsible for reviewing company accounts to determine the best way to approach clients, then executing plans for bringing in the maximum amount of revenue possible. This position communicates regularly with customers and other internal departments or branches and requires a high level of diplomacy and confidentiality. This position reports directly to the Sr. Collections Manager.

Key Responsibilities

Core responsibilities for the position are as follows:

• Analyze and review customer accounts to identify complex collection cases and determine the best approach for resolution.
• Perform high-level collection calls and follow-ups, utilizing advanced negotiation techniques to secure payments.
• Lead dispute resolution efforts for escalated cases and establish customized payment schedules where necessary.
• Oversee and ensure the accuracy, efficiency, and timely posting of payments for complex accounts.
• Monitor and manage all collection activities, ensuring that bad debt is minimized, and DSO targets are met consistently.
• Develop and implement advanced collection strategies that align with company goals and drive departmental success.
• Provide mentorship and support to the collections team, assisting with difficult cases and sharing best practices.
• Coordinate and communicate with external agencies for the collection of bad debt write-offs and legal proceedings.
• Perform audits of collections documents to ensure proper storage, compliance, and documentation practices are followed.
• Partner with other departments to align collection efforts with overall customer service and retention strategies.
• Assist in supervising the collections team, providing guidance, and ensuring that collection metrics and KPIs are met.
• Lead special collection projects and strategic initiatives as directed by the Sr. Collections Manager.
• Identify and proactively suggest improvements to collection processes and policies.
• Act as a resource for complex client inquiries and escalations, ensuring issues are addressed with diplomacy and accuracy.
• Maintain and update critical financial reports and spreadsheets, ensuring data accuracy.
• Keep the Sr. Collections Manager informed of all significant developments in complex collection cases.
• Perform confidential administrative tasks, special projects, and in-depth account research upon request.
• Maintain the confidentiality of proprietary and sensitive business information.
  
  
  

Experience/Requirements

The position of Sr. Collections Specialist requires the following:

• Bachelor’s degree in business, accounting, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in collections, preferably in a mid-size or larger company.
• Work experience in a similar role within a restoration or construction environment is preferred.
• Strong expertise in billing and collection processes, with a proven track record of handling complex cases.
• Excellent communication and interpersonal skills, capable of building relationships with internal and external stakeholders.
• Comprehensive knowledge of laws and regulations related to debt collection.
• Proficiency in accounting software and MS Office (Outlook, Excel).
• Demonstrated ability to analyze information, solve problems, and develop effective collection strategies.
• Experience in supervising or mentoring team members is preferred.
• Ability to manage multiple high-priority tasks in a fast-paced environment.
• High attention to detail with a track record of accuracy and process improvement.
• Service-oriented mindset with exceptional customer service skills (tact, diplomacy, assertiveness).
  
  
  

Working Conditions

• Prolonged periods of sitting.
• Frequent hand motions and computer use.
• Lifting to 10 lbs.
• Occasionally extended work hours.
• Occasional squatting, twisting, reaching, pulling, and bending.
  
  
  

Req Number COR-25-00006

About the Organization Restoration Management Company, Northern California's largest emergency service / restoration company is a growing, profitable, privately held company headquartered in Livermore, California. Established in 1985, Restoration Management Company has been providing reliable, year round emergency service, 24-hours-a-day for water, smoke and environmentally damaged property - to commercial, industrial, and residential clients.

We offer:

• Full-time positions;
• Opportunity for advancement;
• Competitive benefits (medical, dental, vision, EAP, 401k and matching, and life insurance)
• PTO
• Paid holidays
• Competitive salaries
  
  
  

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.