What are the responsibilities and job description for the Loan Servicing Representative I position at Restore Hyper Wellness?
Benefits:
Is this the job for you? Do you possess a strong service orientation, attention to detail, and excellent analytical, problem solving and organizational skills? If so, this may be the job for you.
As a Loan Servicing Representative I you will be responsible for:
We offer a comprehensive benefits package including paid time off, medical, dental, vision, life and disability insurance, HRA, FSA, paid holidays, and 401(k) profit sharing plan. Learn more about Arundel Federal at: https://www.arundelfederal.com/.
Arundel Federal is an Equal Opportunity/Affirmative Action Employer and will not discriminate in its employment practices due to an applicant's race, color, religion, national origin, sex gender identity/expression, age, ancestry, sexual orientation, disability, genetics, veteran status, marital status, pregnancy-related conditions, or political beliefs. We also maintain a drug-free workplace.
- Free Long-term Disability
- Free Short-term disability
- Free AD&D Insurance
- Free Life Insurance
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Profit sharing
- Training & development
- Tuition assistance
- Vision insurance
Is this the job for you? Do you possess a strong service orientation, attention to detail, and excellent analytical, problem solving and organizational skills? If so, this may be the job for you.
As a Loan Servicing Representative I you will be responsible for:
- Responsible for customer service activities related to mortgage servicing such as insurance, escrow, assumptions, payoffs, customer and investor relations, loan records and credit references. Ensures all activities are in compliance.
- Administers and reconciles escrow accounts and disbursing of funds for construction loans. Pays taxes and insurance on escrowed mortgage loans and obtains current information on non-escrowed accounts. Conducts analysis for annual rate and payment changes.
- Processes loan documents for First and Second Trust notes. Maintains a tracking system to ensure documents are signed and returned by customers, providing follow-up when necessary and are properly recorded.
- Performs a variety of clerical duties which require knowledge of such departmental procedures as completing loan documents, processing loan forms and files, computing statistics; establishing and maintaining a variety of ledgers, records, and/or files; maintaining paid loan files, and entering data. Directly develops data for a limited number of reports.
- Prepares a variety of on-going and special reports on a daily, weekly, quarterly, etc. basis.
- Reviews loan closing documents to verify the accuracy of documents, that they are complete, in compliance, and according to the Bank’s guidelines.
- Responsible for applying requirements relating to Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and Customer Identification Program (CIP) including Beneficial Ownership (BO).
- Responsible for applying all the regulatory requirements during the performance of the job duties as assigned.
- Complete all annual required BSA and other bank compliance training as assigned in a timely manner.
- Performs other mortgage lending and administrative duties as assigned by the VP of Residential Lending or the AVP Manager of Residential Lending Operations.
- Apply requirements relating to Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and Customer Identification Program (CIP) including Beneficial Ownership (BO).
- Apply all the regulatory requirements during the performance of the job duties as assigned.
- Complete all annual required BSA and other bank compliance training as assigned in a timely manner.
- High school degree or equivalent (GED).
- Minimum two years’ mortgage lending experience; loan servicing experience preferred.
- Demonstrated knowledge of servicing activities, insurance policies, loan documents, and legal documents.
- Experience with FIS Horizon or other loan servicing software.
- Excellent analytical, problem-solving, and organizational skills.
- Excellent verbal, written, telephone and interpersonal communication skills.
- PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet, and mortgage software.
- Must possess strong customer service orientation.
- Ability to handle multiple projects/priorities and meet required deadlines.
- Local travel required.
- Ability to function in a financial institution branch environment and use standard office equipment, including, but not limited to: PC, fax, copier, telephone.
- Ability to lift up to 25 lbs. (i.e., file boxes).
We offer a comprehensive benefits package including paid time off, medical, dental, vision, life and disability insurance, HRA, FSA, paid holidays, and 401(k) profit sharing plan. Learn more about Arundel Federal at: https://www.arundelfederal.com/.
Arundel Federal is an Equal Opportunity/Affirmative Action Employer and will not discriminate in its employment practices due to an applicant's race, color, religion, national origin, sex gender identity/expression, age, ancestry, sexual orientation, disability, genetics, veteran status, marital status, pregnancy-related conditions, or political beliefs. We also maintain a drug-free workplace.
