Front Desk Associate and Laser Technician

We are looking for a candidate to fill our “Front Desk Associate and Laser Technician” position at Restore Orthopedics and Sports Medicine

• Are you a self-starter?
• Do you enjoy a fast-paced office setting?
• Do you enjoy finding solutions for people?
• Do you want to work to the full extent of your expertise?
• Is being ‘’organized’’ a top priority in your life, and are you able to prioritize projects and meet multiple deadlines as a result of your ability to multitask?
• Do you always see the bright side of life?
• Are you flexible, open to change and committed to learning?

If so, you may be the person to fill our position of Front Desk Associate and Laser Technician in our busy, cutting edge Orthopedics office.

About Us

We are a small, innovative orthopedics office that is committed to minimally invasive treatments for a spectrum of orthopedic injuries and disease. Our founder has been active in the field of Orthopedic Surgery for 15 years, and has recently expanded treatment options in the field of Interventional Orthopedics, which includes Orthobiologic treatments such as Platelet Rich Plasma and Adult Stem Cell treatments for orthopedic issues. Our team provides amazing, personalized care for our patients; focusing on optimizing wellness and health to return our patients to their healthy, active lifestyle.

What does a Front Desk Associate and Laser Technician do at Restore Orthopedics and Sports Medicine?

Essential Functions:

• Provide clinical and clerical support to Restore Orthopedics physicians and patients
• Serves as the ambassador to the practice by greeting patients upon arrival, answering the phones.
• Checking patients into the office
• Ensure a smooth and efficient overall day to day operation of the front desk and checkout area including patient phone calls.
• Utilize our electronic medical records system to ensure thorough and correct patient demographics and billing information are on file for every patient.
• Ensure adherence to company policies, procedures and standards to make sure patients’ expectations are exceeded.
• Inform the administrator of operational problems
• Knowledge of electronic health records
• Patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing and cash posting.
• Running our Class IV Laser (no license or certification required), for scheduled patients, throughout each day, while maintaining the front desk responsibilities.
• Assist with office duties such as faxing, email, and scanning documentation into the patient’s chart.
• Work with team leaders and physicians to ensure process improvement, consistency and efficiency.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Completes operational requirements by scheduling and assigning administrative projects; expediting work results.

This is an excellent opportunity for someone who is great at customer service and who is looking to join a new model of healthcare.

Candidates must have a positive attitude and a willingness to work as a team.

This growing medical practice is seeking an associate with strong customer service experience. The ability to multitask and prioritize is mandatory.

You'll be successful with the following qualifications:

• 1-2 years customer service experience
• Sensitivity to patient’s and family members' feelings and reactions.
• Ability to multi-task and switch roles quickly.
• A deep desire to help people
• Attention to detail is very important and must pay attention to the physician and the patients, understand instructions and ask questions when necessary.
• Critical thinking and logical reasoning skills
• Ability to confidently educate patients in order to guide patients to follow instructions given and encourage healthy behaviors.
• Demonstrate the ability to understand medical terms and be able to interpret and communicate the physician’s assessments.
• Problem solving skills
• Excellent at time management
• Professional communication skills
• Supply Management
• Basic Technology Troubleshooting

Requirements (Skills, Knowledge, and Experience)

• High school Diploma or GED (Required)
• Experience in customer service or healthcare setting (Preferred)

What we provide for you:

• We give you an amazing work environment to work in that includes a team of wonderful and very supportive staff as well as friendly, motivated patients.
• The opportunity to develop and grow in a team that is value driven and strongly encourages personality-based service
• Competitive pay with a chance to earn more as we continue to expand as a result of your excellent customer service
• Quarterly Health Stipend

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Shift:

• 8 hour shift

Ability to Commute:

• Sonora, CA 95370 (Required)

Ability to Relocate:

• Sonora, CA 95370: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $25