What are the responsibilities and job description for the Product Quality and Logistics Coordinator position at Results at Hand Software?
Company Overview
Results at Hand Software is a forward-thinking company dedicated to developing innovative, mobile-centric solutions tailored for associations, events, and direct sales organizations. Our flagship product, Conference Beat, revolutionizes the mobile event experience by providing real-time updates and engagement tools that cater to the unique needs of not-for-profit organizations and trade associations.
Position
We are looking for a Product Technology and Quality Coordinator to support product testing, instructional content creation, and quality assurance. This role ensures seamless product usability, documentation, and launch processes while coordinating cross-functional support efforts. The ideal candidate is detail-oriented, tech-savvy, and skilled at communicating complex information clearly.
Key Responsibilities:
- Test new product features, customer app launches, and app submissions.
- Create product instructions, user guides, and instructional videos.
- Design and implement user guiding systems for an improved customer experience.
- Utilize Mobile Device Management (MDM) tools for configuration and deployment.
- Manage product demonstrations and support training initiatives.
- Collaborate on feature set creation and ensure proper documentation.
- Work cross-functionally to support product rollouts and troubleshoot issues
- Manage product physical inventory and shipments
Required Skills & Experience:
- 2 years of experience in product testing, instructional design, or QA.
- Strong understanding of software, hardware, and usability best practices.
- Experience with MDM tools for device setup and deployment.
- Proficiency in technical documentation, instructional content, and training materials.
- Excellent problem-solving and communication skills.
Preferred Qualifications:
- Experience with software QA, instructional design, or UX/UI design.
- Familiarity with video editing tools for instructional content.
Why Join Us?
- Work on cutting-edge technology products in a collaborative environment.
- Shape product usability, quality, and support processes.
- Engage in a dynamic role blending technical, instructional, and project coordination.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $50,000 - $60,000